Digitalization and connected elevators are top of mind for many elevator service companies and manufactures. Service expectations for passengers travelling in an elevator not only include features such as seeing the outside weather forecast. Todays people expect immersive digital experiences in almost any context. By adding real-time voice and video communication to elevators, you can improve the passengers’ sense of security in emergency situations and overall user experience.

THE CHALLENGE

Bring voice and video communication capabilities to installed base of elevators

There are millions of elevators around the world today and the majority were installed a long time ago. The first installations of commercial elevators goes back as far as 100-150 years. Moreover, the installed base of elevators will probably remain in service for yet a long period of time.They are expensive to replace and old shafts are often not prepared for new elevator cars.

Modern elevators comes with pre-installed media screens for digital services during emergencies and other situations. Older elevators on the other hand rely on the alarm button for emergency processes. They are often connected to the analogue telephony network and have no built-in capacity to communicate digitally. For this reason, elevator companies must find new ways to incorporate digital services in their installed base of elevators.

Future requirements from authorities will most likely force elevator manufacturers to video enable their elevator cars. Likewise, customers will demand modernized elevators with improved security features and a better overall passenger experience.

THE SOLUTION

Real-time video communication from elevators to contact and alarm centers

With the iotocomms.io platform, it’s easy to put together a solution that brings voice and video communication capabilities to any existing elevator – using the passenger’s personal mobile phone as communication tool. Such a solution will help passengers to get easy access to service agents during emergency situations and facilitate the work for people working at the alarm or contact center.

The proposed solution for connected elevators brings high-quality communication at a low cost. Equally important it increases the alarm and contact center efficiency by giving agents eyes and ears into elevator situations.

Components in connected elevators use case from iotcomms.io

Connected Elevator Solution based on standard components available on the market for fast and easy implementation

Connected elevators fast and easy with standard components

In the proposed solution, a QR code sticker is placed inside each elevator. When a passenger scans the code with his mobile phone, the web browser in the phone is launched and a video connection is established with the alarm or contact center via the iotcomms.io platform.

A great feature for QR codes is that they can hold a lot of information. As a result, service agents can provide more accurate support depending on the situation and the passenger itself.

The solution is based on standard components available in the market today, so it’s fast and easy to implement!

QR codes with metadata helps you personalize your service

The QR code can be loaded with metadata upon customer choice. For instance it can include installation address, elevator type, service representative or similar. In addition, analytics data such as recognition of age can be included to prioritize incoming video calls from children. All this data can be displayed to the contact or alarm center agent who receives the call. Consequently the agent can respond faster and provide adequate help in each situation.

The call queue function can provide functionality to hold a session until a person is available to handle the call. An optional scenario is to transfer the video call to a service representative that is responsible for the building.

Faster and better respons with the help of metadata stored in the QR codes

A cloud based solution for endless scalability and cost-effective operations

Considering there are relative low number of elevators in each building, it’s desirable to avoid costly installations of hardware as well as software maintenance.

Our cloud based platform and ready-made communication functions keeps you secure, agile and fully compliant. You don’t have to worry about hardware, software, bandwidth or monitoring.

Video enable your elevators
Gives alarm & contact center agents eyes and ears into elevator situations.

Digitalize emergency processes
Improves alarm & contact center efficiency in emergency situations.

Elevate to the cloud
Cloud based solution for global scalability and cost-effective operations.

Speed up time-to-market
A solution based on standard components on the market for fast and easy implementation.

Boost passengers satisfaction
Easy access to service agents enhance the user experience and sense of security during emergency situations.

Personalize your service
Metadata from elevators helps alarm & contact center agents to respond faster and provide more accurate help.

TECHNOLOGY

Connected elevators with the WebRTC Gateway from iotcomms.io

The proposed solution for connected elevators is based on the WebRTC Gateway in the iotcomms.io platform.

The WebRTC Gateway utilizes the power of WebRTC technology that brings voice- and video communication over the web to any device with a standard browser. It has the required security and mediation functionality to connect a variety of WebRTC applications to legacy communication platforms and contact centers via SIP trunks.

Are you looking to add real-time voice and video communication capabilities to your installed base of elevators? Do you want to modernize your emergency processes, improve security features and enhance the overall passenger experience? And at the same, do you want to avoid costly installations of hardware?

We’d love to hear from you! Fill out the form and we’ll get back to you shortly.