This use case improves efficiency by avoiding sending a human to false alarms. If a connected machine generates an alarm a human may establish a real time audio and video connection to assess the situation before spending time to get there in person.
A use case example is:
1. Machinery in manufacturing plant reports values exceeding thresholds via MQTT which trigger alarm to operator.
2. Operator trigger a video call via the IOT communication APIs to be established with the integrated video surveillance camera in the machine to allow to see and hear the state of the alarming machinery.
The IOT Communications platform allow the monitoring platform to easily connect video call with the alarming device using the MQTT API and associate the call with the corresponding alarm for display to the operator