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The iotcomms.io Alarmbridge Service provides a unified, cloud-based alarm and emergency communication across various protocols and device types. Supporting the full alarm session lifecycle -- including event decoding, voice communication, and structured disconnect -- it ensures reliable, end-to-end handling of critical alarms.

With flexible integration options, the Alarmbridge Service works as a fully integrated API-driven service or as a stand-alone protocol converter. This adaptability, combined with robust voice and video communication, and heartbeat monitoring, make the Alarmbridge Service an ideal choice for ARCs and monitoring platform providers, as well as device manufacturers, seeking seamless, protocol-agnostic alarm management.

iotcomms.io's Alarmbridge Service is a proven, SaaS-based service designed to meet your protocol conversion needs, facilitating interoperability between devices and ARC platforms. Whether you rely on analog standards like BS 8521:1 or IP-based protocols such as SCAIP and NOW-IP, Alarmbridge ensures compatibility across diverse alarm systems.

The service excels at decoding analog alarms transmitted over IP networks with low failure rates, ensuring reliable event handling even in challenging environments. It supports protocol conversion to enable seamless migration to modern IP-based ARC platforms while protecting existing investments in analog devices, ensuring a smooth transition without disrupting operations.

Scalable to fit operations of any size, the Alarmbridge Service provides a secure, multi-tenant environment maintained by experts in alarm communication protocols. It also offers APIs for ARC software providers and device manufacturers, enabling support for all relevant alarm protocols with ease.

With features like heartbeat monitoring, in-call commands, and two-way voice and video communication, Alarmbridge delivers reliable and future-ready alarm handling for critical use cases.

Ready to explore how Alarmbridge can support your alarm communication needs and simplify integration?

• Unified Protocol Conversion

  Seamlessly converts alarm events across a wide range of analog and IP-based protocols, This enables interoperability between devices and ARC platforms, ensuring reliable alarm handling in diverse environments.

• Dependable Alarm Session Handling

  Manages the complete lifecycle of an alarm session, including decoding events, establishing two-way voice or video communication, and ensuring protocol-specific session termination.

• Migration Support for IP-Based Systems

  Facilitates the transition to modern IP-based ARC platforms while preserving compatibility with existing analog devices, helping organizations protect their investments during the migration process.

• Heartbeat Monitoring and Connectivity Assurance

  Monitors device connectivity through periodic heartbeat signals, automatically alerting ARCs to potential issues, and ensuring continuous real-time oversight of operational status.

• Comprehensive Protocol Access via APIs

  Provides APIs that allow ARC software providers and device manufacturers to integrate support for all relevant alarm protocols directly into their products, simplifying development and expanding compatibility.

• Robust Cloud Infrastructure for Reliability

  Built on a scalable SaaS-based architecture, the service ensures secure, high-availability alarm communication suitable for large-scale deployments and mission critical applications.

• Voice and Video Communication Integration

  Supports two-way voice calls and WebRTC-based video sessions, complementing alarm handling with real-time communication capabilities tailored to emergency responses.

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The Alarmbridge Service addresses critical alarm communication needs in security and alarm sectors, ensuring smooth interoperability across devices, protocols, and platforms. Below are some of its primary use cases, and how the Alarmbridge Service is used.

• Group Living and Assisted Living Facilities

  Group living facilities rely on dependable alarm communication for residents' safety during emergencies. As the PSTN network is being phased out it is challenging to maintain reliable analog alarm transmission, especially with inconsistent VoIP provider performance.

• How the Alarmbridge Service is used

  Used together with Alarmbridge Connect Service which it allows for uninterrupted alarm communication and extends the life of current analog alarm devices, protecting investment while supporting a smooth migration toward IP-based ARC platforms with NOW-IP or SCAIP compatibility. Additionally, two-way voice communication allows ARC operators to communicate directly with group-living residents in emergencies, enhancing response effectiveness and safety as well as facilitating the transition to modern ARC infrastructures.

• ARC Platform Development Efficiency

  ARC platform developers aim to streamline development while ensuring protocol compatibility and access to reliable alarm communication. Building support for multiple analog and IP protocols in-house can be time-consuming and costly.

• How the Alarmbridge Service is used

  By leveraging the Alarmbridge Service APIs, ARC platform developers gain immediate access to a proven suite of both analog and IP-based protocols, accelerating time-to-market and ensuring high-quality protocol implementation. Supported protocols include:
  • IP-based protocols
    SIA, SCAIP, NOW-IP
  • Analog protocols
    BS8521, TT92, TTNew The comprehensive protocol support eliminates the need to develop, test, and maintain these protocols in-house, allowing developers to focus on core ARC functionality while enhancing platform interoperability.

• ARC Platform Migration

  ARC service providers with need for backend modernization require reliable analog-to-IP protocol conversion to protect the investment in existing analog social care alarms while upgrading to a modern IP-based infrastructure.

• How the Alarmbridge Service is used

  The Alarmbridge Service's analog-to-IP protocol conversion facilitates the seamless migration of ARCs from analog to IP-based systems, preserving compatibility with existing analog alarm devices. This allows for a gradual backend modernization while protecting investments in analog social care devices, making it easier for ARCs to transition to IP-based systems without service disruptions.

• Device Manufacturers Adding Protocol Support

  Device manufacturers looking to expand their product compatibility with ARC platforms need reliable support for various analog and IP-based alarm protocols. Developing the protocol support in-house requires significant time and expertise.

• How the Alarmbridge Service is used

  By using the Alarmbridge Service's APIs, device manufacturers can easily add support for key alarm protocols, including IP-based protocols (SIA, SCAIP, NOW-IP) and analog protocols (BS8521, TT92, TTNew). This provides multiple benefits:
  • Enhanced Product Compatibility
    Expands device compatibility with both legacy and modern ARC platforms, expanding market reach.
  • Reduced Development Time
    Eliminates the need to build protocol handling capabilities from scratch, accelerating product readiness.
  • Reliability and Compliance
    Offers access to protocols that are tested and proven in live deployments, reducing integration challenges and ensuring compliance with industry standards.

• Integration of SCAIP Devices with Analog ARCs

  Many organizations use analog ARC platforms that lack support for modern IP protocols, such as SCAIP. Connecting new device types with these legacy ARCs requires reliable protocol conversion to bridge the technology gap.

• How the Alarmbridge Service is used

  The Alarmbridge Service facilitates integration by converting SCAIP-based alarm events into analog protocols compatible with older ARC platforms. This enables organizations to add modern IP-based devices to their alarm ecosystem without requiring immediate ARC upgrades, preserving investment in legacy infrastructure while accommodating next-generation devices.

• Transition to VoIP and Video-Based Communication

  As alarm communication evolves, organizations are transitioning to VoIP and video-based technologies for more efficient and interactive emergency responses. Customers need proven technology and reliable support to manage this shift while ensuring robust functionality and security.

• How the iotcomms.io Services is used

  iotcomms.io provides the expertise and established technology to support customers in the transition to VoIP and video-based communication. By utilizing iotcomms.io's SIP Core Service in combination with the Alarmbridge Service, customers gain secure access to ARC services from the public internet while overcoming NAT traversal issues. Additional benefits include:
  • Enhanced Communication Capabilities
    Integrates video and VoIP functions, allowing for advanced, interactive communication in alarm scenarios.
  • High Security and Compliance Standards
    Ensures all communications are secure and compliant with industry regulations, safeguarding sensitive data and meeting the strict demands of emergency communication.
  • Reduced Operational Complexity
    Simplifies the deployment of VoIP and video capabilities, reducing the need for specialized skills and infrastructure and accelerating the transition to modern communication standards.