Alarmbridge Service - Features & Benefits

The Alarmbridge Service manages alarm communication across a wide range of protocols and device types. Designed for interoperability, reliability, and security, the Alarmbridge Service simplifies integration with ARCs and monitoring platforms, supporting both analog and digital protocols. The service provides broad device interoperability across numerous device suppliers and is integrated and certified with major ARC platforms. Below are the key benefits and features.

• Protocol Interworking Across Numerous Standards

  Supports a wide range of alarm protocols, IP-based protocols include SIA, SCAIP, and NOW-IP, analog protocols include BS 8521:1, TT92, and TTNew. This eliminates compatibility challenges between systems and enables seamless communication.

• Dependable Alarm Handling

  Manages the entire lifecycle of an alarm session, covering event decoding, two-way voice communication, and structured disconnect, ensuring dependable and uninterrupted alarm handling.

• Flexible Integration Options

  Integrates effortlessly with external applications via API and callback support, or operate as a stand-alone protocol converter, providing flexibility for both simple and complex deployments.

• Reliable Connectivity Monitoring

  Uses heartbeat signals to continuously track device connectivity, issuing automated alerts to the ARC if connectivity is lost, ensuring real-time operational oversight.

• Secure and Compliant Communication

  Built on a secure, cloud-native infrastructure, the Alarmbridge Service supports end-to-end encryption and high availability, ensuring reliable alarm handling for large-scale, critical applications.

• Unified Alarm Protocol Conversion

  Converts incoming alarm events across multiple protocols, supporting IP-based protocols such as SIA, SCAIP, and NOW-IP, as well as analog protocols including BS8521, TT92, and TTNew. The Alarmbridge Service serves as a robust protocol decoder with high rate of successful calls, especially for analog protocols transmitted over IP, ensuring reliable and accurate event handling across different protocols.

• In-Call Command Support

  Allows ARC operators to issue in-call commands for volume control or communication mode switching.

• Heartbeat Monitoring

  Continuously monitors device connectivity through periodic heartbeat signals. If a signal is missing, the Alarmbridge Service triggers an alarm callback, alerting the ARC to potential connectivity issues and enable quick action.

• Scalable, Cloud-Native Architecture

  Built on a highly scalable platform, the Alarmbridge Service handles high volumes of alarm events and voice calls, supporting organizational growth without requiring additional hardware.

• Security and Compliance

  Encrypts all voice, video, and alarm data, ensuring compliance with stringent industry security standards.

With its extensive feature set, proven live performance, and broad device interoperability, the Alarmbridge Service offers ARCs, monitoring platforms, and device manufacturers a reliable, scalable, and protocol-agnostic solution for managing different alarm communication needs, particularly within complex environments like group living.