Hybrid Enabler Service - How It Works

The Hybrid Enabler Service delivers the best of both worlds: local data privacy combined with the operational efficiency of cloud services. This innovative service allows critical iotcomms.io services, such as SIP Core Service, Recording Service, SIP Mediaserver Service and Alarmbridge Service, to run in the customer's data center while being managed, monitored, and kept secure by iotcomms.io. It eliminates the burdens of traditional on-premise deployments, where maintaining security, applying updates, and monitoring performance are time-intensive tasks for internal teams.

1. Customer Infrastructure

   To deploy the services locally the customer must first configure their infrastructure, including networking, compute, and security environments. The iotcomms.io Hybrid Enabler Agent software is installed on these hosts, forming the foundation for all locally deployed iotcomms.io services and to enable remote monitoring and management.

2. Integration with Hybrid Enabler Service

   The Hybrid Enabler Agent software establishes a secure connection to the iotcomms.io Hybrid Enabler Service. This connection provides significant operational advantages:

   • Automated Application Deployment

     iotcomms.io handles the installation, configuration, and updates of applications running locally.

   • Proactive Monitoring and Maintenance

     Continuous performance monitoring allows iotcomms.io to identify and resolve issues before they impact operations.

   • Simplified Security Management

     Security patches and updates are applied efficiently, ensuring that systems remain compliant and protected.

3. Local Deployment of Key Services

   Essential services such as SIP Core Service, Recording Service, SIP Mediaserver Service and Alarmbridge Service are deployed directly within the customer's data center. These services process sensitive data locally, ensuring compliance with privacy regulations while maintaining control over critical business workflows.

4. Multi-Site Deployment for Geographic Redundancy

   The Hybrid Enabler Service supports deployments spanning multiple sites, allowing organizations to achieve geographic redundancy and high availability. Applications and data can be distributed across different locations to improve resilience, ensure regional compliance, and maintain service continuity even in the event of localized disruptions.

5. Local APIs for Integration

   The Hybrid Enabler Service offers local APIs and interfaces, enabling customers to integrate the deployed services with their own applications. Functions like call recording, IVR, and media handling are accessible within the secure local environment, ensuring reliable and efficient operation.

6. Built-In Operational Excellence

   Unlike traditional on-premise deployments, where maintaining systems is resource-intensive, the Hybrid Enabler Service offloads these responsibilities to iotcomms.io:

   • Secure by Design

     Systems are kept up-to-date with the latest security measures, reducing the risk of vulnerabilities.

   • Performance Optimized

     Ongoing monitoring ensures services perform at peak efficiency, even during high demand.

   • Time-Saving Management

     Customers can focus on their core operations, as the iotcomms.io team handles the complexities of application lifecycle management.

7. Resilience and Privacy Assured

   The architecture is designed to maintain uninterrupted operations even in the occasions the connection to the iotcomms.io Hybrid Enabler Service is temporarily lost. All sensitive data is stored locally, with only anonymized metadata sent to the Hybrid Enabler Service for performance monitoring and analysis, ensuring compliance with stringent privacy requirements.

   The Hybrid Enabler Service revolutionizes the operational model for on-premise deployments, combining cloud-based management with local control. By offloading the complexities of updates, monitoring, and security to iotcomms.io, businesses gain a scalable, reliable, and hassle-free solution for deploying and running mission-critical services.