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The iotcomms.io Recording Service enables developers to easily integrate call recording into their telephony systems and applications, using the SIPRec protocol as a key enabling feature.

Calls are captured from your telephony system's Session Recording Client (SRC) and processed by the Recording Service's Session Recording Server (SRS), ensuring reliable and scalable recording capabilities. The service allows developers to manage recordings through an API, enabling customization such as trimming and masking sensitive data for compliance purposes.

Recordings are securely stored in destinations like Amazon S3 or S3-compatible on-premise storage, with encryption options protecting sensitive information. The architecture supports high availability and redundancy, making it suitable for organizations that require reliable, compliant, and scalable call recording solutions.

With the Recording Service, developers gain full control and flexibility to build tailored solutions for any application.

With iotcomms.io's Recording Service developers can integrate scalable, secure, and feature-rich call recording capabilities into their applications with ease. Designed with flexibility and reliability in mind, it captures call recordings from any SIPRec-enabled SBC or telephony system, eliminating the complexity of traditional call recording solutions.

With advanced APIs and support for AWS integration, you stay in control of the recording lifecycle -- from start to stop, trimming and masking, to final storage. Features like multi-call merging and support for identifying related calls make it ideal for demanding call scenarios.

Compatibility with industry-leading SBCs, including Metaswitch's Perimeta and Cisco's CUBE, makes integration into your existing telephony infrastructure easy. The ability to securely store recordings in Amazon S3 or on-premise S3-compatible systems, coupled with encryption options, keeps sensitive data protected and compliant with privacy regulations such as GDPR and HIPAA.

Built for high availability and redundancy, the Recording Service ensures uninterrupted operation for mission-critical conditions. Callback events, REST APIs, and AWS-based notifications and commands offer full control and flexibility for integration with your applications.

Ready to take your call recording capabilities to the next level?

• Easy Telephony Integration

  Capture calls from any SIPRec-enabled SBC or other telephony system, with proven compatibility with Metaswitch's Perimeta and Cisco's CUBE for broad adoption and reliability.

• Powerful Recording Management

  Control recordings in real-time with advanced APIs, enabling trimming, masking sensitive data, and merging related calls for comprehensive call management.

• Secure and Scalable Storage

  Store recordings in Amazon S3 or S3-compatible on-premise storage with encryption options, ensuring compliance with privacy and security standards.

• Advanced Application Integration

  Integrate effortlessly using REST APIs, callbacks, AWS SNS notifications, and SQS commands, giving your applications full control over recording workflows.

• High Availability and Resiliency

  Maintain uninterrupted operations with a redundant and geographically distributed architecture designed for mission-critical workloads.

• Compliance-Ready Architecture

  Built to meet stringent privacy standards like GDPR and HIPAA, ensuring secure and compliant handling of sensitive data.

• Adaptable for Any Business in Any Industry

  Adaptable for a wide range of use cases, from regulatory compliance to advanced analytics, enabling organizations to meet their business and operational needs.

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The iotcomms.io Recording Service offers businesses and developers across different industries easy integration of call recording capabilities. By leveraging advanced APIs, flexible storage options, and robust compliance features, the service addresses a wide range of real-world scenarios:

• Call Centers Needing Quality Monitoring

  A customer support call center records phone conversations to ensure high service quality. Managers use the recordings to coach employees, resolve disputes, and improve overall customer satisfaction.

• How the Recording Service is used

  The Recording Service automatically records calls, securely stores them in Amazon S3, and allows administrators to trim irrelevant portions or mask sensitive data (e.g., credit card details) before archiving the final version.

• Financial Institutions for Regulatory Compliance

  Banks and financial service providers record all customer interactions to meet strict regulatory requirements. These recordings must be securely stored for specific retention periods, with options to mask sensitive data such as personal identification numbers (PINs).

• How the Recording Service is used

  The Recording Service reliably handles large volumes of recordings, applies masking for compliance with regulations like GDPR, and provides flexible storage options, including Amazon S3 and on-premise environments.

• Emergency Response Systems

  Emergency dispatch centers handling fire, medical, or police calls record incoming and outgoing communications to maintain detailed incident records for legal or training purposes.

• How the Recording Service is used

  The Recording Service records calls in real-time, securely stores them, and provides tools for trimming and masking. This ensures sensitive information is protected while enabling quick retrieval for reviews or analysis.

• Healthcare Providers for Telemedicine

  Telemedicine providers record doctor-patient calls to document medical advice while complying with privacy regulations such as HIPAA.

• How the Recording Service is used

  The Recording Service captures these interactions, masks protected health information (PHI) if required, and securely stores recordings for compliance or future reference. Its robust security and encryption features safeguard patient confidentiality.

• Legal Firms for Client Conversations

  Law firms record conversations with clients to document legal advice, providing evidence in disputes or serving internal review purposes.

• How the Recording Service is used

  The Recording Service ensures reliable call recording and storage. Features like trimming unnecessary conversation parts and masking private information help maintain confidentiality while delivering accurate records.

• Business Intelligence and Analytics

  Enterprises analyze customer service calls to identify trends, understand client needs, and improve products or services.

• How the Recording Service is used

  The Recording Service facilitates bulk recording and secure storage of calls. By trimming irrelevant portions and masking sensitive data, businesses gain actionable insights while ensuring compliance with privacy regulations.