Recording Service - Features & Benefits

The iotcomms.io Recording Service transforms call recording integration with its secure, scalable, and developer-friendly design. By using the SIPRec protocol, it allows easy capture of call recordings from SIPRec-enabled SBCs and telephony systems. The service enriches applications with advanced recording capabilities while ensuring privacy, compliance, and operational efficiency.

1. Easy Telephony Integration

   • Broad Compatibility: Works with SIPRec-enabled telephony systems and is verified with major SBCs like Metaswitch's Perimeta and Cisco's CUBE.

   • Reliable Audio Capture: Ensures accurate real-time recording with high availability.

2. Advanced Recording Management

   • Customizable Workflows: APIs allow real-time control of recordings, including trimming, masking sensitive data, and merging related calls.

   • Multi-Call Scenarios Support: During a single session, multiple calls may occur, for example when the original call is put on hold for a consultation, or when multiple parties join a conference call. Typically, this generates multiple independent recordings, but the iotcomms.io Recording Service understands how calls are related and joins these files into one cohesive recording.

3. Secure and Scalable Storage

   • Flexible Storage Options: Supports Amazon S3 or S3-compatible on-premise storage.

   • Data Protection: Encryption ensures privacy compliance with standards like GDPR and HIPAA.

4. Integration with Applications

   • Developer-Friendly APIs: Embed recording functionality with high level REST APIs, callbacks or AWS SNS notifications, and SQS commands for ease of application integration.

   • Easy Integration: Provides full control and flexibility for embedding advanced recording features into your applications.

5. High Availability and Resilience

   • Redundant Architecture: Geographically distributed design ensures uninterrupted service for mission-critical workloads.

   • Fault Tolerance: Built to handle high-demand environments with failover capabilities.

6. Compliance-Ready Design

   • Regulatory Alignment: Enables you to meet stringent privacy requirements for industries like finance, healthcare, and customer service.

   • Data Sovereignty: Offers secure options to keep sensitive data within specific environments.

7. Adaptable Across Industries

   • Versatile Use Cases: Supports applications ranging from compliance and quality monitoring to advanced analytics.

   • Future-Proof Architecture: Easily adapts to growing business needs and evolving regulations.

8. Hybrid Cloud Deployment option

   • Versatile Use Cases: With the iotcomms.io Hybrid Enabler Service you can run the Recording Service within your own data center. This lets you comply with strict privacy requirements, even so enjoy the operational advantages with cloud and SaaS-based services.

1. Real-Time Recording with SIPRec Protocol

   • Reliable Audio Capture: Captures audio streams in real-time from SIPRec-enabled systems.

   • Industry Standards Compliance: Ensures compatibility with standard telephony protocols.

2. Powerful API and Command Support

   • Full Control: Offers APIs for starting, stopping, trimming, masking, and merging recordings.

   • AWS Integration: Supports SNS notifications and SQS commands for advanced workflows.

3. Secure File Handling

   • Encryption at Rest and in Transit: Ensures secure storage and transmission of recordings.

   • Multi-Tenant Support: Enables data segregation and custom encryption for different tenants.

4. Multi-Call Recording Management

   • Related Call Handling: Identifies and organizes related calls, such as when a call is put on hold for a consultation or transitions into a conference.

   • Unified Files: Joins multiple recordings into a single, coherent file, eliminating confusion and ensuring seamless playback.

5. Integration with S3-Compatible Storage

   • Flexible Deployment: Supports both cloud and on-premise storage solutions.

   • Scalable Storage: Easily accommodates high volumes of recordings.

6. Redundant and Resilient Design

   • Geographically Distributed: Ensures continuous operation with built-in redundancy.

   • High Availability: Designed to support mission-critical applications without downtime.

7. Compliance-Ready Storage and Workflows

   • Privacy Standards Alignment: Meets GDPR, HIPAA, and other regulatory requirements.

   • Customizable Masking: Allows sensitive data to be obscured for compliance.

With its robust capabilities and easy integration, the iotcomms.io Recording Service is a powerful, scalable, and secure building block for businesses across different industries that want to build call recording solutions.