Support Service - Getting Started

Getting started with the iotcomms.io Support Service is simple and ensures you're ready to access expert assistance when needed. Follow these steps to set up and use the service:

1. Order the Desired Support Level

   Choose the support level that best meets your operational needs:

   • Business Hours Support

     for web-based assistance during business hours.

   • 24/7 Support

     for round-the-clock access, including phone escalation for critical issues.

2. Sign Up in the Developer Portal

   Create an account in the iotcomms.io Developer Portal to access the Support Service. The portal serves as your gateway to managing support tickets and monitoring service status.

3. Complete the Support Contact Matrix Template

   Fill out the template provided when entering the support agreement to list the staff members who should be granted access to the Support Service. This ensures your team can file and track tickets efficiently.

4. Use the Web-Based Ticket Platform

   Log in to the web-based platform to file support tickets, monitor progress, and collaborate with iotcomms.io's experts on resolutions.

5. Monitor the Service Status Board

   Stay informed about the operational status of iotcomms.io's services and track upgrade history through the real-time service status board.

By following these steps, you'll have everything in place to leverage the full benefits of the iotcomms.io Support Service for seamless and efficient support.