Support Service - Pricing

The iotcomms.io Support Service offers a transparent pricing model designed to align with your operational needs. The price is calculated based on the maximum of a minimum fee and a percentage of the invoiced amount for iotcomms.io's services used during the month.

For customers requiring assistance during standard business hours, pricing is structured as follows:

• Minimum Fee

  A fixed fee A per month.

• Percentage Based Fee

  **x%** of the invoiced amount for iotcomms.io's services used during the month.

• Fee Calculation

  The higher of the minimum fee (A) or the percentage based fee (**x% of the invoiced amount**).

For customers needing round-the-clock support, including phone escalation for critical issues, pricing is as follows:

• Minimum Fee

  A fixed fee B per month.

• Percentage Based Fee

  **y%** of the invoiced amount for iotcomms.io's services used during the month.

• Fee Calculation

  The higher of the minimum fee (B) or the percentage based fee (**y% of the invoiced amount**).

This pricing model ensures that support costs are proportional to your usage of iotcomms.io's services while providing a predictable minimum fee for budgeting purposes.