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The iotcomms.io WebRTC Service integrates WebRTC-based voice and video with traditional SIP systems, and adds WebRTC functionality to the other iotcomms.io cloud services. It features protocol bridging for seamless connectivity between WebRTC applications and legacy SIP devices or systems, REST APIs for easy configuration, and robust encryption and authentication. Supporting open standards such as SIP over WebSocket for signaling, it prevents vendor lock-in, provides application developers with flexibility and brings valuable interoperability. With peer-to-peer and SIP-interworking capabilities, it connects to PBXs, contact centers, and SIP trunks, providing a secure, scalable solution that enhances real-time applications with high privacy and reliability standards .

iotcomms.io's WebRTC Service is a reliable, SaaS-based solution that bridges WebRTC and SIP communication between users and applications, without the need to manage hardware and complex infrastructure. Say goodbye to time-consuming configuration and maintenance! Scalable and secure, the WebRTC Service prevents vendor lock-in by using open standards, providing a future-proof communication service. With seamless integration to SIP systems, PSTN networks, and iotcomms.io's SIP Mediaserver Service, it's the ideal choice for real-time, browser-based interactions across any device.

Ready to see how the WebRTC Service can elevate your communication needs?

• Signaling Protocol Conversion

  Bridges WebRTC applications with legacy SIP systems by converting SIP over WebSocket to SIP/TLS, SIP/TCP, or SIP/UDP. This allows WebRTC clients to connect seamlessly with legacy SIP platforms, supporting a wide range of environments without requiring changes to client applications.

• Media Conversion for Cross-Platform Compatibility

  Converts WebRTC's DTLS media encryption to SRTP or RTP, ensuring secure and compatible media flows between WebRTC and SIP endpoints. This supports high-quality communication across devices with different encryption requirements.

• Integration with PSTN Networks

  Enables WebRTC clients to connect to the Public Switched Telephone Network (PSTN) via iotcomms.io's SIP Core Service. This enables browser-based applications to make and receive calls from traditional phone networks.

• On-Premises System Integration

  Supports existing infrastructure by routing WebRTC requests to specified on-premise SIP systems using configured route headers. This enables seamless interoperability with established backend SIP setups.

• Enhanced Interactive Applications

  Integrates with iotcomms.io's SIP Mediaserver Service to support interactive communication flows like IVR and browser-to-agent connections in contact center applications. This allows users to access advanced voice and video features directly from a browser, creating rich customer engagement experiences.

• Open Standards, No Vendor Lock-In

  Built on open standards like SIP over WebSocket, the WebRTC Service ensures flexibility and prevents vendor lock-in. This allows businesses to adapt the service as needed and integrate easily within existing WebRTC and SIP ecosystems.

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The iotcomms.io WebRTC Service is designed to bridge the gap between WebRTC and SIP-based communication systems, and enables scalable, secure, and cloud-native solutions for diverse real-time applications. Below are some key use cases demonstrating how the service brings value in communication-driven applications:

• Development of Browser-Based Unified Communications Applications and Softphones

  Enterprises need lightweight, browser-based communication tools to support voice, video, and chat for employees across devices and locations.

• How the WebRTC Service is used

  The WebRTC Service allows developers to build unified communications applications and softphones directly in web browsers, leveraging the service's protocol conversion and media handling capabilities. This ensures seamless integration with SIP systems, providing secure and high-quality communication without requiring additional hardware or software installations.

• Modernize Contact Center Applications by Embedding Call Handling Inside a Web-Based Agent Application

  Contact centers aim to streamline workflows by integrating call handling directly into web-based agent applications, improving efficiency and reducing system complexity.

• How the WebRTC Service is used

  The WebRTC Service connects WebRTC-enabled browsers with SIP-based telephony systems, allowing agents to handle calls, manage IVR flows, and access call controls directly from their web application. This enhances productivity by removing the need for separate communication tools and provides a cohesive user experience.

• Modernize Alarm Receiving Center (ARC) Applications by Embedding Call Handling Inside a Web-Based Operator Application

  Alarm receiving centers require robust call management integrated into their web-based monitoring systems to enhance operator response times during critical events.

• How the WebRTC Service is used

  The WebRTC Service integrates WebRTC-enabled browsers with SIP-based alarm systems, embedding voice and video call handling within operator applications. This enables seamless and secure communication between operators, emergency responders, and other stakeholders, ensuring rapid and reliable responses to alarms.

• Build QR Code Applications That Connect Scanned Codes with Contact Center Destinations

  Businesses want to simplify customer interactions by enabling QR codes that initiate calls to contact centers for support or inquiries.

• How the WebRTC Service is used

  By linking QR code data to WebRTC-enabled applications, the WebRTC Service facilitates instant voice or video calls from a browser to a SIP-based contact center. This allows customers to scan a code and be routed to the appropriate department, enhancing user convenience and streamlining customer support.

• Build Modern Intercom Applications for Voice and Video with QR Code Scanning for Tenant Connections

  Smart building solutions need advanced intercom systems that allow tenants and visitors to connect with security or property management teams via voice or video calls.

• How the WebRTC Service is used

  The WebRTC Service powers intercom applications that leverage QR codes for user interactions. Visitors scan a code, which connects them via a WebRTC-enabled browser to a SIP-based destination, such as a tenant or security team. This modernizes traditional intercom systems, adding flexibility and convenience while maintaining secure, high-quality communication.