Recording of calls made easy
In many businesses recording of voice calls between two parties is crucial. For example contact centers, governments and financial institutions might have it as a mandatory requirement. It can be used for educational or efficiency purposes, to comply with regulatory requirements or simply to keep track of what happens during a call.
Recording solutions has traditionally been tied to on-premise deployment and based on purpose-built hardware. In effect, many of the existing solutions in operation today are both expensive and time-consuming to upgrade. With our call recording function we can help you to modernize your existing recording service and simplify it by a shift to the cloud.
Call Recording as a function from iotcomms.io
SIPRec (Session Recording Protocol) is an open protocol for call recordings and is industry standard today. It is supported by a large number of voice platforms and SBC vendors.
Call Recording as a function is a fully managed service based on SIPRec, operated by iotcomms.io. The function lets you record SIP based sessions (calls) to MP3 format. You may decide which calls to record and where to store the recorded files. Simple as that!
Serverless Call Recording
The iotcomms.io platform is built in a modern way utilizing the power of public cloud infrastructure. With our serverless function you can record calls without the need of any local software, hardware or servers. We take care of it all from our cloud platform.
Enables recording of calls from SIPRec compliant voice platforms and posting of files in designated storage area
Cloud-based solution that
automatically scales
to meet your capacity needs
No need to worry about
software, hardware, licenses, server
management or availability
MODERNIZE YOUR SOLUTION IN THREE EASY STEPS
1.
Direct your voice platform or Session Border Control (SBC) towards our recording service.
2.
Integrate with our APIs to control which calls to record and where to store the files.
3.
The recordings are transcoded into MP3 audio file format. Multiple codecs are supported.
Easily integrated into your solution
Your voice platform or SBC are connected to the iotcomms.io platform via SIPRec. Once the call is recorded a file is produced and placed at the appointed storage location. Multi stream recordings may be mapped to different audio channels for different participants. By using SIPRec as protocol the recording service can be placed in a separate location and deployed in a public cloud environment. As a result, the solution will be secure, agile and prepared for massive scale.
CALL RECORDING AS A FUNCTION FEATURES
Decide which calls to record or not – record the calls and store them as files
Post the recorded files on designated storage location
GDPR compliant – data processing within EU or other regions
Support of multiple codecs to transcode to common audio formats
Compliant with the SIPRec standard IETF RFC 7866
Encryption is applied in transit and at rest
RELATED RESOURCES
Curious to know more? Let's talk!
By integrating Call Recording as a function to your overall solution you can keep up with the speed of change and minimize your costs at the same time.
We’ll make sure that you succeed with your project and give you comprehensive functionality to help you stay ahead of competition. We are happy to share insights from our reference customers and tell you more about our offer.