Build interactive real-time communication services

When developing more sophisticated communication services there is a need to automate interaction with for example the caller. In the past, dedicated media server hardware and software that requires installation and operations, was deployed for this purpose.

This we replace with serverless real-time media server functions that provide media and call control capabilities. As a result, you can build interactive voice services for contact center or unified communication solutions without having to care about infrastructure.

Real-time Media Functions

The media server function provides capabilities to play prompts and record prompts during a call and listen for DTMF tones to build interactive applications.

It integrates with Amazon Polly or Google text to speech for automated prompt generation.

The application logic interact with the media server function exchange of events and commands using an intuitive REST interface.

Built-in Call Control

Traditional media servers are often limited in functionality and requires a separate service for call control. Our serverless media server has built-in call control functions to allow call handling functionality to manage one or multiple call legs. This makes it easy to develop advanced contact center or unified communications applications.

When a participant joins or leaves a session, the application is notified with an event and the individual call legs can be controlled using our APIs.

Serverless Media Server

With our serverless real-time media functions you can utilize media server functionality without the need of any local hardware, software or servers. We take care of it all from our cloud platform.

USE CASE EXAMPLES

Endless opportunities

With our serverless approach any application developer can add media server functions to new and innovative communication solutions. The opportunities are endless!
Use case examples for the real-time media server as a function

Use case examples for the real-time media server as a function

1. Contact Center – design and build IVRs
with our detailed APIs
2. Unified Communications – answer and direct incoming callers to your UC platform by providing group numbers or IVR functionality
3. Door Intercom – use speech recognition to let visitors tell who they want to be conected to
4. Web application – play video media while customers are waiting in the web-queue
5. Recording – record voice calls and build voice-mail services

6. Healthcare – play voice notifications at
group livings for elderly care

MEDIA SERVER AS A FUNCTION FEATURES​

Play voice and
video prompts
Play background music,
waiting sound or video
Gather information via DTMF
tones or speech-to-text

Text to speech via integrations with Amazon Polly and Google TTS

Record voice and
video prompts
Support of multiple codecs to
transcode to common audio formats
Answer, route and queue
calls to recipients

Handle multiple call legs 

Connect call leg to
media server
Connect call legs
with each other
Split call leg connections
in call transfer scenarios

Call events per call leg to
allow further processing

Curious to know more? Let's talk!

By integrating the real-time media server as a function to your solution you can keep up with the speed of change and minimize your costs at the same time.

We’ll make sure that you succeed with your project and give you comprehensive functionality to help you stay ahead of competition. We are happy to share insights from our reference customers and tell you more about our offer.