- PRESS RELEASE
- Stockholm
- June 16, 2020
Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
As Telia identified the need to modernize the call recording service, iotcomms.io was chosen as a vendor. With iotcomms.io, Telia is able to provide a modern, secure and stable cloud-based recording solution to all its customers in Europe.
Telia ACE new recording service is based on iotcomms.io’s call recording functionality and is built utilizing the power of public cloud infrastructure. It is delivered as a serverless SaaS function and is integrated into the Telia ACE platform.
Telia is a leading player in the contact center market and we are proud to be selected as a vendor for their recording services. We are delighted to help Telia streamline their product roadmap and enable global reach.
The recording function from iotcomms.io, where we can easily integrate their recording APIs into Telia ACE, enables us to be fast to market, with a solution that scales both in size and internationally. Their modern cloud and serverless platform is exactly what we were looking for.
Call recording as a function enables contact center providers to migrate from monolithic call recording platforms, to the cloud and modern software architecture. By using SIPRec as a protocol to interface the communication platforms, the recording service can be deployed in the public cloud.
For more information, please contact
Gunnar Reinholdsen
Co-founder, iotcomms.io
gunnar@iotcomms.io
+46 72 240 9595
About Telia ACE
Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
For more information, visit ace-showcase.com
About iotcomms.io
iotcomms.io, founded 2018 in Stockholm, Sweden, offers a cloud-native communication platform for real-time alarm, voice and video communication services. The platform is designed for critical applications and services attracting companies within sectors such as Security & Alarm, Unified Communication, Contact Centers, Smart Buildings and IoT. iotcomms.io’s APIs coupled with the company’s deep competence and experience in designing critical communication services, enable Solution Providers to build reliable and secure solutions that scale effortlessly – both in size and globally.
For more information, visit about iotcomms.io
Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.
Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.
Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.
Magnus Ladulåsgatan 13, 118 65 Stockholm, Sweden