Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s Magic Quadrant for contact centers in 2019. With Telia ACE, customers get all functions needed for an effective customer meeting online, including conversational IVR, chatbot and live video.
As Telia ACE contact center develops, Telia is looking for cloud native services with a high degree of flexibility, to be included in the overall solution. iotcomms.io is currently providing cloud call recording services for Telia ACE and with this new agreement, cloud media services will be provided as well. With iotcomms.io, Telia is now able to integrate serverless cloud-based functionality for media handling including Text-to-speech, into Telia ACE IVR solution.
ABOUT TELIA ACE
Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
iotcomms.io, founded 2018 in Stockholm, is developing a serverless platform for real-time communications services. The platform is designed for mission-critical applications and attracts companies within sectors such as Healthcare, Alarm Industries and Telecom. With iotcomms.io, established and new solution providers get access to secure Alarm, Voice & Video building blocks, and can move fast to the market with a solution that scales serverless – both in size and globally.