- PRESS RELEASE
- Stockholm
- February 3, 2021
Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s Magic Quadrant for contact centers in 2019. With Telia ACE, customers get all functions needed for an effective customer meeting online, including conversational IVR, chatbot and live video.
As Telia ACE contact center develops, Telia is looking for cloud native services with a high degree of flexibility, to be included in the overall solution. iotcomms.io is currently providing cloud call recording services for Telia ACE and with this new agreement, cloud media services will be provided as well. With iotcomms.io, Telia is now able to integrate serverless cloud-based functionality for media handling including Text-to-speech, into Telia ACE IVR solution.
Telia ACE is a leading cloud contact center platform and we are proud to have been selected vendor for their media services. iotcomms.io enables global reach and offers a wide range of open application programming interfaces (APIs), so companies like Telia can tailor a solution that suits their unique business and customers.
We are partnering with innovative technology providers to continuously develop our contact center platform, and with cloud call recording from iotcomms.io already in place, we now look forward to integrate their media services into Telia ACE. iotcomms.io helps us to move fast to the market with a cloud native solution, that scales both in size and markets. Their modern cloud platform, with feature rich APIs, fits perfectly for us.
By using our media services, contact center providers can build modern IVR and Unified Communication services in the public cloud. With our serverless approach, businesses like Telia can migrate from monolithic Media Servers, to the cloud and modern software architecture.
For more information, please contact
Gunnar Reinholdsen
Co-founder, iotcomms.io
gunnar@iotcomms.io
+46 72 240 9595
About Telia ACE
Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
For more information, visit ace-showcase.com
About iotcomms.io
iotcomms.io, founded 2018 in Stockholm, Sweden, offers a cloud-native communication platform for real-time alarm, voice and video communication services. The platform is designed for critical applications and services attracting companies within sectors such as Security & Alarm, Unified Communication, Contact Centers, Smart Buildings and IoT. iotcomms.io’s APIs coupled with the company’s deep competence and experience in designing critical communication services, enable Solution Providers to build reliable and secure solutions that scale effortlessly – both in size and globally.
For more information, visit about iotcomms.io
Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.
Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.
Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.
Magnus Ladulåsgatan 13, 118 65 Stockholm, Sweden