iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.

Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s Magic Quadrant for contact centers in 2019. With Telia ACE, customers get all functions needed for an effective customer meeting online, including conversational IVR, chatbot and live video.

As Telia ACE contact center develops, Telia is looking for cloud native services with a high degree of flexibility, to be included in the overall solution. iotcomms.io is currently providing cloud call recording services for Telia ACE and with this new agreement, cloud media services will be provided as well. With iotcomms.io, Telia is now able to integrate serverless cloud-based functionality for media handling including Text-to-speech, into Telia ACE IVR solution.

Telia ACE is a leading cloud contact center platform and we are proud to have been selected vendor for their media services. iotcomms.io enables global reach and offers a wide range of open application programming interfaces (APIs), so companies like Telia can tailor a solution that suits their unique business and customers.

Gunnar reinholdsen, co-founder at iotcomms.io

We are partnering with innovative technology providers to continuously develop our contact center platform, and with cloud call recording from iotcomms.io already in place, we now look forward to integrate their media services into Telia ACE. iotcomms.io helps us to move fast to the market with a cloud native solution, that scales both in size and markets. Their modern cloud platform, with feature rich APIs, fits perfectly for us.

Hans Nahringbauer, Senior Product Manager at Telia ACE

By using our media services, contact center providers can build modern IVR and Unified Communication services in the public cloud. With our serverless approach, businesses like Telia can migrate from monolithic Media Servers, to the cloud and modern software architecture.

Jörgen Björkner, Co-founder at iotcomms.io
Telia ACE Contact Center

Media inquiries

Gunnar Reinholdsen
gunnar@iotcomms.io
+46 72 240 9595

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ABOUT TELIA ACE

Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.

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ABOUT IOTCOMMS.IO

iotcomms.io, founded 2018 in Stockholm, is developing a serverless platform for real-time communications services. The platform is designed for mission-critical applications and attracts companies within sectors such as Healthcare, Alarm Industries and Telecom. With iotcomms.io, established and new solution providers get access to secure Alarm, Voice & Video building blocks, and can move fast to the market with a solution that scales serverless – both in size and globally.

iotcomms.io – the serverless cloud communications platform (CPaaS) for business critical real-time communication

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