PRESS RELEASE, STOCKHOLM FEBRUARY 2021
Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s Magic Quadrant for contact centers in 2019. With Telia ACE, customers get all functions needed for an effective customer meeting online, including conversational IVR, chatbot and live video.
As Telia ACE contact center develops, Telia is looking for cloud native services with a high degree of flexibility, to be included in the overall solution. iotcomms.io is currently providing cloud call recording services for Telia ACE and with this new agreement, cloud media services will be provided as well. With iotcomms.io, Telia is now able to integrate serverless cloud-based functionality for media handling including Text-to-speech, into Telia ACE IVR solution.
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ABOUT TELIA ACE
Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
iotcomms.io was founded 2018 in Stockholm and is developing a Communication Platform as a service (cPaaS) for mission-critical voice and video communications. The platform’s ready to use communications functions allow companies to streamline their development processes and shorten time-to-market of innovative solutions built on the latest technology.
During 2019 Telia Venture made a seed investment in the company.