• PRESS RELEASE
  • stockholm
iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer a sovereign cloud model for customers that require handling of personal data in Telia’s own data center.

iotcomms.io’s hybrid cloud-edge option adds deployment flexibility to solution providers needing the option to handle customer and personal data in own data centers, avoiding the need to process data in the public cloud. With the new deployment option solution providers can build services such as IVR, cloud PBX, and call recording in the cloud while deploying the services in their local datacenter. This option brings many of the benefits typically associated with cloud deployments thanks to iotcomms.io’s seamless cloud-edge application delivery.

We knew the superiority of the iotcomms.io communications platform as we already use it in our Telia ACE platform for the call recording and IVR applications. For us it was therefore natural to ask iotcomms.io for their hybrid cloud-edge deployment option to further enhance our contact center and sovereign cloud offerings.

Hans Nahringbauer, Product Manager and Strategy Officer for Telia ACE

The ability to meet key customer requirements, whether it is deployment in the public cloud or in own datacenters and servers, is important for us. By providing a hybrid cloud-edge application delivery we can now offer the deployment flexibility our customers need. This proves the technology height of our platform and shows its potential when it comes to deep customer integrations.

Gunnar Reinholdsen, Co-founder, iotcomms.io

For more information, please contact

Gunnar Reinholdsen
Co-founder, iotcomms.io
gunnar@iotcomms.io
+46 72 240 9595

About Telia ACE

For more information about the Telia ACE Contact Center Solution, visit ace-showcase.com
Telia

About iotcomms.io

iotcomms.io, founded 2018 in Stockholm, Sweden, offers a cloud-native communication platform for real-time alarm, voice and video communication services. The platform is designed for critical applications and services attracting companies within sectors such as Security & Alarm, Unified Communication, Contact Centers, Smart Buildings and IoT. iotcomms.io’s APIs coupled with the company’s deep competence and experience in designing critical communication services, enable Solution Providers to build reliable and secure solutions that scale effortlessly – both in size and globally.

For more information, visit about iotcomms.io

iotcomms.io – the serverless cloud communications platform (CPaaS) for business critical real-time communication

Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.

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Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.

Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.

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