launching hybrid cloud-edge deployment and announcing Telia ACE as its first customer adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer

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The end of IP Media Servers – Long live IP Media Services

The end of IP Media Servers – Long live IP Media Services!

For many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications. Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive voice responses (IVR). In

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Build IVR and cloud-PBX services with a scalable communications platform

Move to a scalable communications platform and build UC, IVR and cloud-PBX services the modern way!

Scalability challenges in traditional infrastructureTraditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking.It is difficult to scale in a unified

Read more → and Telness in 100% cloud native unified communication collaboration

Telness, a Swedish telecom startup, becomes 100% cloud-based through collaboration with and prepares for global expansion, a serverless platform for real-time communications services, and Telness, the first digital mobile operator for enterprises and entrepreneurs, announces today that they have entered into an agreement for to provide cloud native communications services, making Telness Unified Communication platform 100% cloud native.The pandemic has shown the importance of

Read more → to provide media services for Telia ACE IVR solution to provide media services for Telia ACE IVR solution, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included

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