cloud-based media services Archives • iotcomms.io

iotcomms.io launching hybrid cloud-edge deployment and announcing Telia ACE as its first customer

iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services

24 May, 2023

iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer

How iotcomms.io became the trump card for the Telia ACE Contact Center platform

13 April, 2023

This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functions When you’re the market leader, customers expect the very best from

The end of IP Media Servers – Long live IP Media Services!

21 December, 2022

For many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications. Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive voice responses (IVR). In

Build IVR and cloud-PBX services with a scalable communications platform

Move to a scalable communications platform and build UC, IVR and cloud-PBX services the modern way!

3 May, 2022

Scalability challenges in traditional infrastructureTraditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking.It is difficult to scale in a unified

Transform your legacy infrastructure for IVR, call recording and PBXs

Want to transform your legacy infrastructure for IVR, call recording, PBXs and more?

5 April, 2022

Legacy infrastructure has challenges Traditionally, multimedia communications solutions or applications such as Interactive Voice Response (IVR), call recording, cloud hosted PBXs, voice attendants and voice mails are built around physical or virtual media servers and call routing servers. While this infrastructure has served you well, a modern cloud-native communications platform

iotcomms.io and Telness in 100% cloud native unified communication collaboration

Telness, a Swedish telecom startup, becomes 100% cloud-based through collaboration with iotcomms.io and prepares for global expansion

24 March, 2021

iotcomms.io, a serverless platform for real-time communications services, and Telness, the first digital mobile operator for enterprises and entrepreneurs, announces today that they have entered into an agreement for iotcomms.io to provide cloud native communications services, making Telness Unified Communication platform 100% cloud native.The pandemic has shown the importance of

iotcomms.io to provide media services for Telia ACE IVR solution

3 February, 2021

iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included