A cloud-PBX solution built on a cloud-native platform has benefits such as effortless scalability, instant elasticity, and granular flexibility. These are benefits associated with a microservice software design and serverless deployment in a public cloud. However, many cloud-PBXs are built with a monolithic PBX software or virtualized PBX software that
This article was originally published in UC Today August 23, 2022 iotcomms.io’s voice and media communications platform is providing a firm foundation for self-service PBX provider Telness Tech in the ultra-competitive telecoms market In the ultra-competitive telecoms sector, speed to market, agility and scalability are everything. Being able to provide
The role of the Media ServerFor many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications.Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive
MEX, Mobile Extension, is a service needed in the PBX to provide mobile users with the same functionalities as fixed phone users have. While a true MEX service increases the customer experience of the mobile PBX significantly, it brings other key benefits too. But what exactly is MEX, how does
Scalability challenges in traditional infrastructureTraditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking.It is difficult to scale in a unified
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