communications platform Archives • iotcomms.io

iotcomms.io launching hybrid cloud-edge deployment and announcing Telia ACE as its first customer

iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services

24 May, 2023

iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer

How iotcomms.io is Enabling Easy Access to Real-Time Media Streams and Call Data for AI-based Analytics Use Cases

27 April, 2023

This article was originally published in UC Today April 24, 2023 Accessing real-time media streams and key call information data presents numerous opportunities for analytics firms or contact centres to process and build valuable insightsAnalytics firms and call centre businesses have started to recognise that there is real potential to

How iotcomms.io became the trump card for the Telia ACE Contact Center platform

13 April, 2023

This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functions When you’re the market leader, customers expect the very best from

Buy voice and video communication as a Service from iotcomms.io

Disrupt the do-it-all-yourself model; buy Voice and Video Communication-as-a-Service

14 November, 2022

There are many benefits for solution providers choosing to disrupt the do-it-all-yourself model and move into a cloud-based model, buying parts of your solution as a service. But the service you buy must be flexible enough to integrate with your existing solution.This blog looks at the benefits of moving from

Build IVR and cloud-PBX services with a scalable communications platform

Move to a scalable communications platform and build UC, IVR and cloud-PBX services the modern way!

3 May, 2022

Scalability challenges in traditional infrastructureTraditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking.It is difficult to scale in a unified

Characteristics of a Communications Platform for business-critical solutions – Part 4

5 November, 2020

Some use-cases for embedded cPaaS may require access to low-level media streams and some involve systems in unusual acoustic or tactile environments.

Characteristics of a Communications Platform for business-critical solutions – Part 3

5 November, 2020

Support for devices, industry-specific protocols and application-specific triggers are important requirements on a systems-embedded Communications Platform. Why?

Characteristics of a Communications Platform for business-critical solutions – Part 2

5 November, 2020

What kind of security-, compliance- and hosting requirements will clients with business-critical solutions have on a Communications Platform?

Characteristics of a Communications Platform for business-critical solutions – Part 1

4 November, 2020

Adding real-time communication into business-critical integrated solutions and new smart devices is difficult with many of the cloud services on the market today. What kind of requirements will clients with safety- or business-critical applications have on a Communications Platform?