There are many benefits for solution providers choosing to disrupt the do-it-all-yourself model and move into a cloud-based model, buying parts of your solution as a service. But the service you buy must be flexible enough to integrate with your existing solution. This blog looks at the benefits of moving
MEX, Mobile Extension, is a service needed in the PBX to provide mobile users with the same functionalities as fixed phone users have. While a true MEX service increases the customer experience of the mobile PBX significantly, it brings other key benefits too. But what exactly is MEX, how does
For over 15 years, industry analyst and futurist Dean Bubley has tracked the evolution of voice and video communications and 10 years ago, he started running public master-classes on “The Future of Voice” together with his colleague Martin Geddes. That same year a new standard designed to embed realtime voice
iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included
Some use-cases for embedded cPaaS may require access to low-level media streams and some involve systems in unusual acoustic or tactile environments.
Support for devices, industry-specific protocols and application-specific triggers are important requirements on a systems-embedded Communications Platform. Why?
What kind of security-, compliance- and hosting requirements will clients with business-critical solutions have on a Communications Platform?
Adding real-time communication into business-critical integrated solutions and new smart devices is difficult with many of the cloud services on the market today. What kind of requirements will clients with safety- or business-critical applications have on a Communications Platform?
iotcomms.io, provider of a platform for mission-critical communication services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based recording services.Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. Telia Company’s cloud contact center Telia
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