This article was originally published in UC Today June 26, 2023 Leading real-time communications platform provider iotcomms.io on its innovative, cloud-powered collaboration with care sector wearables disruptor Navigil When you are in the business of caring, communication really counts. Indeed, there are moments when it can be a matter of
iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services
iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer
This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functionsWhen you’re the market leader, customers expect the very best from you.
The role of the Media ServerFor many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications.Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive
Legacy infrastructure has challengesTraditionally, multimedia communications solutions or applications such as Interactive Voice Response (IVR), call recording, cloud hosted PBXs, voice attendants and voice mails are built around physical or virtual media servers and call routing servers.While this infrastructure has served you well, a modern cloud-native communications platform would significantly
This post was originally published on 8 Jun 2019 and updated on 16 Feb 2021. Editor’s note: Given the growing interest in building serverless applications, we thought it was the perfect time to bring back and update this blog post about creating serverless IVR logic using AWS Step Functions.This blog
iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included
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