Tag: IVR

iotcomms.io launching hybrid cloud-edge deployment and announcing Telia ACE as its first customer

iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services

iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer

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The end of IP Media Servers – Long live IP Media Services

The end of IP Media Servers – Long live IP Media Services!

The role of the Media ServerFor many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications.Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive

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Transform your legacy infrastructure for IVR, call recording and PBXs

Want to transform your legacy infrastructure for IVR, call recording, PBXs and more?

Legacy infrastructure has challengesTraditionally, multimedia communications solutions or applications such as Interactive Voice Response (IVR), call recording, cloud hosted PBXs, voice attendants and voice mails are built around physical or virtual media servers and call routing servers.While this infrastructure has served you well, a modern cloud-native communications platform would significantly

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iotcomms.io to provide media services for Telia ACE IVR solution

iotcomms.io to provide media services for Telia ACE IVR solution

iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included

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