Legacy infrastructure has challenges Traditionally, multimedia communications solutions or applications such as Interactive Voice Response (IVR), call recording, cloud hosted PBXs, voice attendants and voice mails are built around physical or virtual media servers and call routing servers. While this infrastructure has served you well, a modern cloud-native communications platform
This post was originally published on 8 Jun 2019 and updated on 16 Feb 2021. Editor’s note: Given the growing interest in building serverless applications, we thought it was the perfect time to bring back and update this blog post about creating serverless IVR logic using AWS Step Functions. This
iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution.Telia ACE is the leading cloud contact center platform in the Nordics, included
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