IVR & Media Services

Build modern IVR and Unified Communication solutions with our API

Build IVR, UC and Contact Center solutions the modern way, no hardware or software deployments – just integrate to our easy-to-use Mediaservice API.
Use our modular functions to build scalable solutions for your enterprise, contact-, call- or support center customers.

Out-of-the-box capabilities

Key capabilities that are just an API away.
Full suite of modular functions provided in our granular Mediaservice API.

Media Playback & Handling​

Playback audio prompts from files or URLs. Used as part of an IVR call flow or in other modern telecom solutions.

Recording

Start and stop call recording for calls handled by the mediaservice API as well as functions to record phrases within an IVR call flow.

DTMF Handling​

Detect and act on DTMF signaling within an IVR flow. The DTMF information is sent to your application with an API callback letting your application decide the next step.

Text-to-Speech​

Integrate natively with Amazon Polly’s and Google’s text to speech APIs providing a wide range of languages and voices for text to speech generated prompts.

Interactive Call Control​​

Accept, reject, drop, queue or transfer any call to any other destination, e.g. your SIP devices, WebRTC clients or SIP trunks. A key building block for IVR call flows and mobile or cloud-PBX solutions.

Call Events Notifications​​

Callbacks notify when participants are leaving a mediaservice session connection, and the response provides an action about what to do with the remaining participant.

What can you build with our Mediaservice API?

Build with iotcomms.io Mediaservice API

APIs tailored for developers

We package telecom complexity and protocol fragmentation in easy-to-use APIs for you to save time and cost, and offer superior performance. Explore getting started guides and APIs in our Developer Area.

iotcomms.io – domain specific APIs for UC and contact centers

Build the application you need

Applying contact center services have never been easier! Gone are the days of tedious implementation projects or complex hardware or software deployments. Now, all you need to do is to let us know how you want your incoming calls to be treated and where they should be routed, and we will carry out all signaling and media processing necessary.

From easy “answer and playback a voice prompt” to sophisticated and complex interactive call scenarios that imply voice or media processing – that’s up to you! You decide the media interaction best suited for your application case – we run the underlying communications platform for you

Avoid the HW & SW hassle

Traditional media and application server HW and SW involve installation, implementation, operation and maintenance. This require specific competence, space and tend to be costly and time consuming to operate.

With our managed service from the cloud you can avoid the cost and hassle with a HW and SW based infrastructure. Build your modern services with our API and reduce time to market dramatically!

If your customers are requiring a hybrid deployment model our platform is well suited for that.

Build IVR, UC & Contact Center
solutions the modern way!

Cloud Native

Avoid the hardware dependency, vendor lock-ins, and the never-ending software upgrades typical in traditional purpose-built or COTS-based media or application server deployments.

Simplified Operations

We will run the communications platform for your media interaction applications. We take care of the complexity of the underlying SIP and WebRTC signaling and media flow.

Pay only for what you use

With our serverless backend and microservice architecture you only pay for the traffic you use. Get instant overview of your service usage in our customer portal, for a deterministic cost overview.

Scalable & Reliable

With our serverless backend, instant scalability is secured right from the start. The robust and reliable design enable the development of mission-critical interactive media applications.

Flexible Building Blocks

Define the functions of your choice. Advanced IVR call flow, basic call termination, cloud-hosted PBX or call center functionality? It’s up to you! Invoke any functionality with the REST API.

Wide range of audio codecs

PCMA, PCMU, G.722, GSM and OPUS.

5/5

Our customers experience reduced cost, improved time to market and increased quality

Get Started

Talk to us today or visit our Developer Area to learn more about our Mediaservice API.

Talk to us today

Talk to us today if you want to get started building with our APIs!

Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.

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UPTIME

Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.

Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.

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