Build serverless interactive real-time communications services

When developing more sophisticated communication services there is a need to automate interactions, for example with the caller. In the past, dedicated media server hardware and software that required installation and operations, was deployed for this purpose. This we replace with serverless real-time media services that provide media and call control capabilities, without the need of any local hardware, software or servers.

Play voice notifications at group livings for elderly care and other care settings.

Contact Centres

Design and build Interactive Voice Response Services (IVR) and call recording services.

Unified Communication

Direct incoming callers to your UC platform by providing group numbers or IVR functionality.

Smart Buildings & Facilities

Build speech recognition services and connect elevator phones with echo service.
Create custom calling experiences​

FUNCTIONAL OVERVIEW

Serverless Media Services

Build interactive communications services by adding media services like IVR, recording, prompt handling and echo services into your solution.

Our media services allows you to play prompts and record prompts during a call and listen for DTMF tones to build interactive applications. It integrates with Amazon Polly or Google text to speech for automated prompt generation.

BUILT-IN CALL CONTROL

Create custom calling experiences

Traditional media servers are often limited in functionality and requires a separate service for call control. Our media server function has built-in call control functions to allow call handling functionality for one or multiple call legs. With this functionality included, it’s easy to develop advanced contact center or unified communications applications.

When a participant joins or leaves a session, the application is notified with an event and the individual call legs can be controlled using our APIs.

Integrate voice and video services without worrying about telecom complexity

TOP REASONS TO CHOOSE IOTCOMMS.IO MEDIA SERVICES

Customer Excellence

Get access to media & call control capabilities for interactive real-time communications services.

Integrate media services such as IVR, voice alerts, recording, echo service and music.

Further develop your solution by adding serverless voice & video calling.

Fast to Market

No need to install any hardware on site through modern cloud solution & serverless architecture.

Interact with our services by exchanging events & commands via an intuitive REST interface.

Focus on core business and save time & operations cost by using our serverless functionality.

Future-proof

Scale to unlimited number of devices in any market.

Migrate from monolithic media servers to modern software architecture.

Get access to functions built upon 20+ years of experience in SIP, VoIP and critical communication.

Use case examples for iotcomms.io real-time media services

Use Case Examples

  1. Design and build Interactive Voice Response Services (IVR) with our detailed APIs.
  2. Answer and direct incoming callers to your UC platform by providing group numbers or IVR functionality.
  3. Use speech recognition to let visitors tell who they want to be connected to.
  4. Play video media while customers are waiting in the web-queue.
  5. Record voice calls and build voice-mail services.
  6. Play voice notifications, for example at group livings for elderly care and other care settings.

Features

Play voice and video prompts
Play background music, waiting sound or video
Gather information via DTMF tones or speech-to-text
Text to speech via integrations with Amazon Polly and Google TTS
Record voice and video prompts
Support of multiple codecs to transcode to common audio formats
Answer, route and queue calls to recipients
Handle multiple call legs
Connect call leg to media server
Connect call legs
with each other
Split call leg connections
in call transfer scenarios
Call events per call leg to allow further processing

More to Explore

We use our insights and experience to build products that enable a connected universe where people, processes, services, and things communicate seamlessly without any barriers. Explore more →

Serverless functions built upon AWS public cloud for unlimited scale, reach & global deployment – extend to new markets quick and easy

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UPTIME

cPaaS that you can trust for
mission-critical installations – our platform delivers superior availability, reliability & performance

Built upon microservices with strongest possible security in mind – 24/7 support and redundant environment keeps you fully secure