IVR & Media Services

Build modern IVR and Unified Communication solutions with our API

Build IVR, UC and next gen telecom technology solutions the modern way, no hardware or software deployments – just integrate to our easy-to-use mediaservice API.

Use our modular functions to build scalable solutions for your enterprise, contact-, call- or support center customers.

Out-of-the-box capabilities

Key capabilities that are just an API away.

Full suite of modular functions provided in our easy-to-use Mediaservice API

Media Playback & Handling

Playback audio prompts from files or URLs. Used as part of an IVR call flow or in other modern telecom solutions.

Recording

Start and stop call recording for calls handled by the mediaservice API as well as functions to record phrases within an IVR call flow.

DTMF Handling

Detect and act on DTMF signaling within an IVR flow. The DTMF information is sent to your application with an API callback letting your application decide the next step.

Text-to-Speech

Integrate natively with Amazon Polly’s and Google’s text to speech APIs providing a wide range of languages and voices for text to speech generated prompts.

Interactive Call Control​

Accept, reject, drop, queue or transfer any call to any other destination, e.g. your SIP devices, WebRTC clients or SIP trunks. A key building block for IVR call flows and mobile or cloud-PBX solutions.

Call Events Notifications​

Callbacks notify when participants are leaving a mediaservice session connection, and the response provides an action about what to do with the remaining participant.

What can you build with our Mediaservice API?

Build with iotcomms.io Mediaservice API

Documentation

Explore getting started guides and APIs in our Developer Area.

iotcomms.io mediaservice API – build the application you need

Build the application you need!​

Applying contact center services have never been easier! Gone are the days of tedious implementation projects or complex hardware or software deployments. Now, all you need to do is to let us know how you want your incoming calls to be treated and where they should be routed, and we will carry out all signaling and media processing necessary.

From easy “answer and playback a voice prompt” to sophisticated and complex interactive call scenarios that imply voice or media processing – that’s up to you! You decide the media interaction best suited for your application case – we run the underlying communications platform for you.

Remove the HW and SW hassle!​

Traditional media and application server HW and SW involve installation, implementation, operation and maintenance. This require specific competence, space and tend to be costly and time consuming to operate.

With our managed service from the cloud you can avoid the cost and hassle with a HW and SW based infrastructure. Build your modern services with our API and reduce time to market dramatically!

If your customers are requiring a hybrid deployment model our platform is well suited for that.

Benefits

Avoid the HW & SW hassle – build IVR, UC and next-gen telecom technology solutions the modern way!

Cloud Native

Avoid the hardware dependency, vendor lock-ins, and the never-ending software upgrades typical in traditional purpose-built or COTS-based media or application server deployments.

Scalability & Reliability

With our serverless backend, instant scalability is secured right from the start. The robust and reliable design enable the development of mission-critical interactive media applications.

Simplified Operations

With our managed service model we will run the communications platform for your media interaction applications. We take care of the complexity of the underlying SIP and WebRTC signaling and media flow.

Flexible Customization

Define the call control & playback functions of your choice. Advanced IVR call flow, basic call termination, cloud-hosted PBX or call center functionality? It’s up to you! Invoke any functionality with the REST API.

Pay only for what you use

With our serverless backend and microservice architecture you only pay for the traffic you use. Get instant overview of your service usage in our customer portal, for a deterministic cost overview.

Wide range of audio codecs supported​

PCMA, PCMU, G.722, GSM and OPUS.

5/5

Our customers experience reduced cost, improved time to market and increased quality

Get Started

Talk to us today or visit our Developer Area to learn more about our Mediaservices

Serverless functions built upon AWS public cloud for unlimited scale, reach & global deployment – extend to new markets quick and easy

%
UPTIME

cPaaS that you can trust for
mission-critical installations – our platform delivers superior availability, reliability & performance

Built upon microservices with strongest possible security in mind – 24/7 support and redundant environment keeps you fully secure