Embed our alarm, voice and video communication APIs into your solution

The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.

We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.

iotcomms.io handles the watches’ SIP-based voice communication, transcoding of Navigil’s own codec and IVR-based alarm call routing, as well as providing 24/7 global support and limitless global scalability. We chose iotcomms.io because their technology is all cloud-based. We needed the capacity to roll-out into the US, Japan, Australia and Europe.

iotcomms.io allows us to handle variations, whether it is various protocols or devices, in a unified way. We would otherwise need to build quite a complex structure within our own platform. With iotcomms.io we can reduce the complexity and move fast to the market. Apart from the functionality, we find iotcomms.io very knowledgeable in this quite complex area.

The iotcomms.io platform is flexible and meets our needs well. That it is a scalable cloud service is also important. With your service, we can move forward much faster than if we were to develop all the functions ourselves. Now we can effectively add more devices, for example different type of sensors, which also support the SCAIP protocol.