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UC & Contact Centers

Build cloud solutions for unified communications & contact centers

Build solutions for advanced Unified Communications (UC) and Contact Center (CC) use cases with our comprehensive suite of real-time communication services.

IVR, cloud-PBX or call recording are just a few examples of solutions you can build. Intelligent analytics through access to real-time media streams and call data is another.

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Get in contact to learn more about how to build UC or CC solutions with our granular & feature rich APIs!

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  • Real-time communication
  • Feature-rich APIs
  • Real-time media streams
  • Call meta data

Integrated in leading Unified Communications & Contact Center providers' technologies

Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.
Jonas Cedenwing
Jonas CedenwingFounder & CTO Telness Tech
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.

Integrated in leading UC & Contact Center providers' technologies

Jonas Cedenwing
Jonas CedenwingFounder & CTO Telness Tech
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.
Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.

UC/CC Solutions

Explore how our real-time communication services provide the building blocks needed for demanding Unified Communication and Contact Center use cases.

Interactive Voice Response

Build the IVR that exactly matches your customers’ demanding use cases.
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Cloud-PBX

Build a modern and scalable cloud-PBX solution fwith our rich call control features.
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SIP Recording

Build a scalable and flexible SIP recording solution from SIPRec session files.
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Voice for AI

Build AI-driven voice analytics solutions by streaming live voice and call metadata from telephony systems to AI platforms.
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Looking for something else?​

Is your use case not covered here? Please tell us and we’ll be happy to find out how your solution can be built with our real-time communication services.
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Why choose our services for your Unified Communications or Contact Center solution?

Read these customer stories to find out how leading solution providers are using our services in their solutions today!
Telness Tech
How iotcomms.io's voice and media services power Telness Tech's Cloud-PBX solution.
Read the customer story
telia-logo
How Telia is using iotcomms.io's rich APIs to add high quality Call Recording and IVR functions for its Telia ACE CCaaS platform.
Read the customer story

Flexible APIs

Highly granular and feature rich APIs uniquely fitting demanding use cases

Built for critical services

Built for strongest security and proven in mission critical services

Hybrid deployment option

Hybrid-cloud deployment option for strict privacy requirements

Elastic scaling

Effortless and instant scaling with serverless backend and without device limitations

Fast innovation speed

Microservice-based SW design allowing fast introduction of services and innovations

Pay only for what you use

Usage-based pricing provides deterministic cost overview at any time

Get started with our real-time communication services

  • Avoid complexity

    Comprehensive suite of services handling the telecom complexities in modern SIP-based communication.

  • Build what you want

    Reduce time to market, scale effortlessly and build exactly what you want thanks to the flexibility of our services.

  • Only pay for what you use

    Pay-as-you-grow with our usage-based pricing model.

Get started with our real-time communication services