Build solutions for Unified Communications & Contact Centers the modern way!

Build solutions for advanced Unified Communications (UC) and Contact Center (CC) use cases with our flexible and highly granular mediaservice API. IVR, Cloud-PBX or Call Recording are just a few examples of what you can build. Intelligent analytics through access to key data is another.

Our cloud-native communications platform and a unique variety of API endpoints combined with SIP and media stream data, bring endless opportunities for your UC or CC offerings.

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Get in contact to learn more about designing your UC or CC solution with our granular & feature rich APIs.
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  • Highly granular API
  • Rich set of API endpoints
  • Real-time media streams
  • SIP session data

Trusted by leading Solution Providers

We are partnering with innovative technology providers to continuously develop our contact center platform Telia ACE. iotcomms.io helps us to move fast to the market with a cloud native solution, that scales both in size and markets. Their modern cloud platform, with feature rich APIs, fits perfectly for us.
Hans Nahringbauer
Hans NahringbauerSenior Product Manager Telia Ace
We have built a Next Generation PBX platform using serverless functions in the iotcomms.io platform and we access the functions via direct integrations at API level. iotcomms.io gives us more flexibility in rapidly launching new functionalities to the global market and is a significant part of our expansion.
Jonas Cedenwing
Jonas CedenwingCEO Telness Technologies

Use Cases

Explore how the mediaservice API of our cloud-native communications platform provides the granular building blocks and insights needed for demanding UC and CC use cases.

Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Select between the numerous endpoints of our mediaservice API for unprecedented flexibility.

You define how the calls should be greeted and routed in your own application logic, while we take care of all the signaling and media flows needed to handle the calls accordingly.
Explore Use Case

Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by our platform. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.

Our highly granular mediaservice API let you control calls for hunt groups, parallel ringing, queues, adding voicemail and auto attendants just to mention a few. Simply put, you control the calls just like you want to.
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SIP Recording

Build a modern call recording solution with our cloud-native communications platform. Regardless of if the voice calls come via your own voice platform or SBC using SIPRec, or you’re using the iotcomms.io voice services we will record your calls securely. Choose the hybrid cloud-edge deployment if your customers request that.

Record the call and retrieve the SIPRec session file for your further processing into call recording or analytics applications.
Explore Use Case

Call Data Analytics

Extract key call data and media streams to use for analytic purposes. The iotcomms.io communications platform and mediaservice API enable real-time or post-call analytics, addressing use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.

Call data available from SIP invites and SIP headers, and the media stream itself can be bridged to your analytics platform. Port mirror calls from the voice platform of your choice.
Explore Use Case

Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Select between the numerous endpoints of our mediaservice API for unprecedented flexibility.

You define how the calls should be greeted and routed in your own application logic, while we take care of all the signaling and media flows needed to handle the calls accordingly.
Explore Use Case

Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by our platform. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.

Our highly granular mediaservice API let you control calls for hunt groups, parallel ringing, queues, adding voicemail and auto attendants just to mention a few. Simply put, you control the calls just like you want to.
Explore Use Case

SIP Recording

Build a modern call recording solution with our cloud-native communications platform. Regardless of if the voice calls come via your own voice platform or SBC using SIPRec, or you’re using the iotcomms.io voice services we will record your calls securely. Choose the hybrid cloud-edge deployment if your customers request that.

Record the call and retrieve the SIPRec session file for your further processing into call recording or analytics applications.
Explore Use Case

Call Data Analytics

Extract key call data and media streams to use for analytic purposes. The iotcomms.io communications platform and mediaservice API enable real-time or post-call analytics, addressing use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.

Call data available from SIP invites and SIP headers, and the media stream itself can be bridged to your analytics platform. Port mirror calls from the voice platform of your choice.
Explore Use Case

Looking for something else?​

Is your use case not covered here? Please tell us and we’ll be happy to find out how your solution can be built with our communications platform!
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Products

Build your Unified Communications or Contact Center Solution with the iotcomms.io Communications Platform and its flexible APIs for:

Alarm Services

Send and receive alarm events triggered by connected devices, sensors and applications.
Explore Functionality →

Voice & Video Services

Establish inbound or outbound voice and video communication between SIP and/or WebRTC devices.
Explore Functionality →

IVR & Media Services

Build interactive voice response (IVR) or tailor-made call flows to match your customers’ needs.
Explore Functionality →

Call Recording Services

Record calls from your existing voice platform with SIPRec, or as part of the iotcomms.io voice service.
Explore Functionality →

Why choose our APIs for your UC or CC solution?

Read these interviews to find out how some of our customers are using our APIs in their solutions today and why they chose to work with us.

Flexible APIs

Highly granular and feature rich APIs uniquely fitting demanding use cases

Reliability built for critical services

Built for strongest security and proven in mission critical services

High availability design

Robust and redundant design built on AWS with 100% uptime and hybrid cloud-edge option

Elastic scaling to new markets

Effortless and instant scaling with serverless backend and without device limitations

Fast TTM & innovation speed

Microservice-based SW design allowing fast introduction of services and innovations

Pay only for what you use

Usage-based pricing and service utilization provide deterministic cost overview at any time

Get Started

Learn how modern UC, Contact Centers, and analytics firms can stay ahead of competition by using our highly granular API functions and raw session data.

Developer Area

Talk to us today

Get in contact to learn more about designing your UC or CC solution with our granular & feature rich APIs.
Contact Sales

Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.

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UPTIME

Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.

Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.

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