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End-to-end alarm communication from the device to the ARC

Let iotcomms.io’s Alarmbridge Service take care of the alarm communication in your care alarm solution and ensure reliable end-to-end delivery between telecare devices and alarm receiving centre (ARC) platforms.

Avoid today’s protocol interworking challenges between analog and digital alarm protocols while also having the possibility to solve the telecare needs of tomorrow. All offered in cloud services providing numerous functions and endless opportunities.

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Ensure reliable end-to-end alarm communication from the device to the ARC with the iotcomms.io communications platform

Alarm, voice, and video communication APIs​​​​

Analog & digital alarm protocol interworking​​​

APIs to play prompts, direct calls etc​​​​

APIs for recording between parties​​​​

Solve telecare needs with the flexible iotcomms.io platform

Solve telecare needs with iotcomms.io's flexible services

iotcomms.io’s real-time communication services provide the ideal backend building blocks for your care alarm solution. Beyond alarm communication, you can easily add more functions to match your customers’ needs. Examples include voice calling, video monitoring, interactive voice response (IVR) flows, recording and much more.

Make sure to not limit your possibilities to launch new features in your solution. By using our services, you have the most flexible backend available, allowing you to build exactly what you want. Easily, cost efficiently and in almost no time!

Cloud-based functions for modern telecare

Choose the functions matching your customers’ needs.

Reliable Alarm Communication

Ensure reliable and secure alarm communication between telecare devices and alarm receiving centre (ARC) or monitoring platforms. The Alarmbridge Service supports common alarm protocols such as SCAIP, NOW-IP, BS8521, SIA and more.

Analog and Digital Protocol Interworking

The protocol conversion function in the Alarmbridge Service ensures that alarm communication based on analog or digital protocols are seamlessly interworking. The wide support for alarm protocols eases the protocol fragmentation challenges in the telecare market.

Voice Communication

Integrate voice calling into your offering. Adding voice communication into the alarm flow makes call handling easier for ARC agents and increases safety for the elderly and their next of kin. Enable inbound and outbound calling – all underlying SIP infrastructure is taken care of in the SIP Core Service.

Video Communication

Enable video communication by using the iotcomms.io WebRTC Service. Let ARC agents set up a video call with a WebRTC-enabled device, all required signaling and media handling is taken care of by iotcomms.io.

Alarm Center Functions

Let users be greeted with interactive voice responses (IVR) when calling an ARC. Functions such as prompts playing, DTMF tone handling and text-to-speech are examples of capabilities available in the SIP Mediaserver Service for integration into your solution.

Recording

Record the entire communication between telecare devices and ARC platforms for audit purposes with the Recording Service. In addition to the voice communication, in-audio and out of band events are recorded and stored. As services are migrated to IP it is not enough to only have the voice recording.
Want to discuss cloud-based alarm communication?
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Are you an ARC / Monitoring Platform Provider?

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Are you a Device Platform Provider?

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What are you looking to solve?

Regardless of the use case – e.g. dispersed alarm, warden call system or assisted living – our services solves the alarm communication challenges often seen in today’s telecare market.
I want to ensure reliable and secure end-to-end alarm communication

Ensure reliable and secure end-to-end alarm communication ​

The reliability and security of alarm communication is key in any care alarm setting. Every alarm event must be securely delivered to the intended ARC or monitoring platform. This is exactly what the Alarmbridge Service is designed for, and it serves as the independent party between the care alarm devices and the ARC/monitoring platform.
How it works 🔍
Ensure reliable and secure end-to-end alarm communication ​with iotcomms.io
Let iotcomms.io’s Alarmbridge Service be the independent bridge between the devices and the ARC or monitoring platform. Ensure reliable and secure alarm communication.
Functions used
  • Alarm Communication
Benefits
  • Ensures reliable and secure alarm communication
  • Enables modern cloud-based care alarm solutions
  • Bridges protocol fragmentation
  • Vendor agnostic
Resources
I want to bridge protocol fragmentation in end-to-end alarm communication

Bridge protocol fragmentation in end-to-end alarm communication​​

Ensure your care alarm solution can handle alarm communication seamlessly between the care alarm devices and ARC platform even though they don’t use the same alarm protocol. The Alarmbridge Service’s broad support for analog and digital protocols allows numerous combinations of devices and ARC platforms to interwork in your solution. API integration can also be used to interface devices or ARC platforms.
How it works 🔍
Bridge protocol fragmentation in end-to-end alarm communication​​​ with iotcomms.io
Allow seamless alarm communication between SCAIP-based care alarm devices and SIA-based ARC platforms in your care alarm solution.
Functions used
  • Alarm Communication
  • Protocol Interworking
Example of combinations​
  • Analog-based devices ⮂ digital-based ARC platform
  • SCAIP devices ⮂ SIA-based ARC platform (see image)
  • API integration to devices ⮂ analog-based ARC platform
  • NOW-IP-based control unit ⮂ API integration to ARC platform
Resources
I want to replace the PSTN connectivity for analogue warden call systems

Replace PSTN connectivity for analog warden call systems

iotcomms.io’s Alarmbridge Connect Service transmits analog alarm communication reliably and securely over Internet by connecting a warden call system’s control unit to a Gateway. The alarm communication is converted to a digital protocol (SCAIP or NOW-IP) and delivered to the destined ARC.
How it works 🔍
Replace PSTN connectivity for analog warden call systems​​ with iotcomms.io's Alarmbridge Connect
Ensure reliable alarm communication for group livings’ analog-based warden call systems with Alarmbridge Connect. Keep existing alarm infrastructure and replace the PSTN connection with the Internet connection.
Functions used
  • Alarm Communication
  • Protocol Interworking
Benefits
  • Reliable alarm communication between the control unit and ARC platform​​
  • Protects investments done in analog alarm infrastructure​​
  • Replaces PSTN connection with Internet connection​​
  • Plug and play implementation​​
Resources
I want to enable voice communication between ARC platform and VoIP device

Enable voice communication between ARC platform and VoIP device​

Let the alarm event trigger the establishment of a voice call from the ARC platform to the VoIP-enabled device, and a two-way voice communication is seamlessly integrated into the alarm flow. The necessary SIP infrastructure is provided by the SIP Core Service.
How it works 🔍
Enable voice communication between ARC platform and VoIP device​​ with iotcomms.io
Differentiate your solution and add voice communication as an integrated part of the alarm flow. It simplifies call handling for ARC agents and provides extra safety in emergency situations.
Functions used
  • Alarm Communication
  • Voice Communication
Benefits
  • Simplifies call handling for ARC agents​
  • Reducing dependency on separate phones​
  • Adds safety in emergency situations​
  • SIP infrastructure taken care of
Resources
Rated 5 out of 5

Our customers experience reduced cost, improved time to market and increased quality!

Shaun MoscropGeneral Manager Chubb
We wanted a communications platform provider that understood the challenges that this transition would bring and, in doing so, could help us better support our customers to tackle the digital shift. This new collaboration leverages our existing infrastructure and capabilities while rapidly bringing modern, reliable alarm communication offering to market.
Shaun MoscropGeneral Manager Chubb
We wanted a communications platform provider that understood the challenges that this transition would bring and, in doing so, could help us better support our customers to tackle the digital shift. This new collaboration leverages our existing infrastructure and capabilities while rapidly bringing modern, reliable alarm communication offering to market.

iotcomms.io's suite of real-time communication services

Let our real-time communication services take care of your current and future telecare needs!

Services Overview
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  • Avoid complexity

    Comprehensive suite of services handling the telecom complexities in modern SIP-based communication.

  • Build what you want

    Reduce time to market, scale effortlessly and build exactly what you want thanks to the flexibility of our services.

  • Only pay for what you use

    Pay-as-you-grow with our usage-based pricing model.

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