Use cloud services to ensure you can receive alarms from devices and protocols currently not supported by your existing alarm management platform. Integrate modern voice and browser-based video into alarm workflows.
iotcomms.io’s cloud-native services are specifically designed for critical alarm, voice and video communication and ideal for connecting lift/elevator, social care and IoT devices. Delivered as SaaS, you only pay for what you use.
Voice calls and video communication are getting increasingly important in emergency situations, but your current alarm management platform may struggle to provide such functionality in a way that is modern, scalable and easy to integrate into your workflows.
Lift emergency devices use a mix of legacy analog protocols such as P100, CPC and proprietary vendor formats, alongside newer IP-based protocols such as LACS. Social care devices add further complexity with SCAIP, NOW-IP and various analog protocols. Many alarm and event management platforms are built around SIA and do not natively support these device protocols, making alarm reception, integration and migration more complex.
Replacing the existing alarm management platform is in most cases a huge undertaking, requires significant investment and not a realistic option. Focus is instead how to complement existing platforms with cloud services bringing IP-based voice/video and protocol support in a cost-efficient manner.
The protocol and interface support that are needed to receive alarms from different lift, social care, and IoT devices, and from smart hubs like Amazon Alexa are provided by the Alarmbridge Service.
With its wide protocol support and smart protocol conversion functionality it can easily let you connect new devices to your response center instead of adapting existing platforms to every new protocol requested.
Go here for the full view of supported protocols.
With iotcomms.io’s SIP Core Service the infrastructure required to enable voice and video calls are provided. It handles the essential functions in modern IP-based communication and is the foundation needed to integrate voice and video workflows.
The WebRTC Service enables browser-based voice and video communication bringing richer operator workflows ready for increasingly advanced customer demands.
Avoid the hassle with hardware and software-based equipment, lengthy upgrade cycles, resource intense operations and license administration. With iotcomms.io’s cloud services delivered as SaaS, we ensure that the communication services you need for your alarm response center run smoothly – and you only pay for what you use.
Our deep expertise in IP, SIP, VoIP and alarm protocols coupled with our long experience in building in the cloud allow us to offer smart and scalable services with flexible deployment options.
Bridge non-supported alarm protocols with iotcomms.io’s cloud-based protocol conversion without replacing existing alarm management platforms.
Add voice calling and video communication to your workflows with iotcomms.io cloud services providing the required SIP infrastructure.
Avoid the need to spend own development cycles and buy the capabilities needed as cloud SaaS instead. Pay only for what you use.