Privacy Policy

In this privacy policy (“Privacy Policy”) we describe how we collect and use your personal data when you visit our website (the “Website”), enter or use the cloud-based platform for real-time communications services (the “Service”) as a trial user, or otherwise interact with us. When referring to “”, “we” or “us”, we mean IOT Communications International AB, which is the responsible legal entity, or the “data controller”, for the collection and use of personal data described herein.

Please note that this Privacy Policy only concerns the processing of personal data for which is the data controller, i.e. where we have decided the means and purposes of the processing of personal data.

For the avoidance of doubt, this Privacy Policy does not concern any processing of personal data that we may conduct as a data processor as a result of your and your organization’s use of our Services. This includes, but is not limited to, personal data that you and/or other members of your organization provide when using’s Services. is a company registered in Sweden and is subject to the General Data Protection Legislation (the “GDPR”) and other applicable data protection legislation within the European Union and European Economic Area. As such, the rights described in this Privacy Policy applies to you, regardless of your residence, unless otherwise clearly stated. Please note that particular rights may be applicable to you if you reside in certain locations, such as California and Nevada. For more information on your specific rights if you reside in these locations, please see relevant sections below.

What data do we collect?

Depending on what services you use we may process the following personal data:

  • Contact details provided by you, including first name, last name, email address, and phone number.
  • Professional email address and job title
  • Login information provided by you, including user-id and authentication credentials as well as personal device identifiers.
  • Information provided by you when communicating with us by email, web forms, or contact us by mail, phone or other offline means.
  • Data collected automatically from your device, including access log information such as timestamps and IP addresses, and how you use our Website and Service.
  • Information on how you use the Service and Website as well as other websites and apps, if you allow cookies used for marketing and/or analytics purposes.

How and why do we use your personal data?

We use your personal data for the following purposes:

  • Providing the Service. In order to access and use the Service you need to create a user account. We collect your contact information to create and verify your user account. This processing is necessary in order to provide the Service and to fulfill our contractual obligations in our User Terms or another contract regarding the provisioning of the Service, as applicable.
  • Providing support. We process contact information and information provided when communicating with us to help you with questions related to the Service. This processing is necessary in order to fulfill our contractual obligations in our Terms of Use or Service agreement, as applicable, and for our legitimate interest to provide the Service.
  • Invoicing. If you are a representative of a legal entity that has entered into an agreement with us regarding our provision of the Service, we need to process your contact information for invoicing and accounting purposes. This processing is necessary for the performance of contract between us and the legal entity that you represent.
  • Administration. We process your contact details, information provided in communication and automatically collected data for internal administration and customer management purposes. This processing is based on our legitimate interest to administer and govern out company.
  • Sending newsletters. If you have signed up for our Service or sign up for our newsletter on our Website we will send you updates about news we think might interest you, such as the release of new features. You may at any time choose to unsubscribe through the settings of your user account, or by using the “unsubscribe” instructions provided in each newsletter. If you are a customer to us this processing is based on our legitimate interest to market our Service and new features to existing customers. If you are not a customer the processing is based on your consent.
  • Contacting prospects. For the purposes of promoting and its Services, may advertise its Services and reach out to prospective customers to offer demos, quotes and more information on the Services. This processing is based on our legitimate interest to market and grow our business. You may opt out of such communications by us at any time by unsubscribing from communications.
  • Marketing and analytics. We collect (if you allow us) device data and how you use the Service and Website in aggregated form for analyzing and optimizing Website traffic and promoting our offerings. This data is collected automatically through the use of cookies and similar technologies. This processing is based on your consent. You can read more about cookies below.
  • Protecting our Service. We may use personal data when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with or the Service. This processing is based on our legitimate interest to protect our Service and our company.

Who do we share your data with?

We use certain partners to help us provide, improve, promote, and protect our Service. For example, we use suppliers to manage support, to analyze Website traffic and for data storage on our behalf. In order for our partners to perform their services, it is sometimes necessary for us to share your data with them. These suppliers may only use your personal data in accordance with our instructions and we only share such data that is required to perform the service in question. We do not sell any personal data to partners or any other third parties.

We may also share personal data with authorities or other third parties when required by law or regulations or when it is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of the Service.

If would be subject to a merger or sale in the future, your personal data will be transferred to the merged or buying entity. In such a case, your personal data will continue to be processed in accordance with this Privacy Policy.

International transfers of personal data

We transfer personal data to service providers located outside of the European Economic Area (EEA). When we transfer or enable our partners to transfer or store your personal data in a country outside of the EEA, we will take the adequate technical and organizational security measures to ensure that your data is processed with a corresponding level of security as within the EEA. Such actions may include signing EU Model Clauses together with additional security measures, such as encryption procedures, in case the recipient’s country of establishment is not recognized as providing an adequate level of protection for personal data.

For how long do we keep your data?

We will store your personal data for as long as we deem it necessary for the purposes we collected the data for and to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. Please note, that we are legally required to retain certain information after fulfilling the main objective for which we collected the information. For example, we are required by law to store invoicing information for a certain period of time for accounting purposes.

Your rights

You always have the following rights in relation to your personal data:

  • The right to access your data. You always have the right to understand what personal information we collect and share. You have the right to ask us for supplementary information on why we process your data, what data we process, how long we store your data (or what criteria we use for determining the storage period), who we share your data with, and where your data is processed.
  • The right to correct inaccurate information. You always have the right to correct or ask us to correct any inaccurate data about you.
  • The right to request erasure or restriction of your data. You have the right to have us erase or restrict the use of your data that is no longer needed for the purposes for which we collected the data. You also have a right to object to any processing you find unlawful or unnecessary for the informed purposes.
  • The right to information on the source of data we collect. You have a right to get information on the source of information that is not provided by you and about automated decision-making, such as profiling.
  • The right to data portability. When technically possible, you have the right to get your data transferred to another service.
  • Right to non-discrimination. You have the right not to receive discriminatory treatment for the exercise of your privacy rights.

Please note that there may be restrictions for us to erase certain personal data, such as personal data we are required to store by law or regulations.

If you want to exercise your rights or have questions regarding our processing of your personal data, we kindly ask you to contact us over email at You also have the right, at any time, to file a complaint to the Swedish Authority for Privacy Protection (, which is the supervisory authority for data protection matters in Sweden.


In addition to the data that you provide directly to us when using our Website or Service, some data is obtained automatically from your device through the use of cookies or similar tracking technologies (hereinafter “cookies”) when you visit our Website. Cookies are small text files that are stored on your device and collect information about your device and your use of the Website.

When you first visit our Website, you will be requested to set your cookie preferences. You can choose to allow all cookies, including analytics and marketing cookies, or to only enable certain types of cookies.

We use cookies to:

  • Ensure the basic functionality of the Website
  • Maintain the security of the Website
  • Analyze the use of our Website, our Service and newsletters and help us make them more user friendly through the collection of aggregate information on how you interact with these services and which sections you click.
  • Promote the Service on other websites, applications and social media platforms, to create user audiences for marketing purposes, to display targeted advertisement and to measure how users interact with our advertisement. This may include profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Some cookies are necessary for the Website to function as intended, and these will be installed automatically on your device based on our legitimate interest to provide you with a functioning and safe Website. Other cookies, such as those used for analytics and marketing purposes, will only be installed if you allow us to use such cookies when visiting our Website (as part of selecting your cookies preferences). This processing is based on your consent and you can at any time change your preferences and withdraw your consent by clicking “Cookie settings” in the footer.

For California and Nevada residents

Residents in the state of California and in the state of Nevada have certain specific rights under the California Consumer Privacy Act of 2018 (the “CCPA”) and Nevada Privacy of Information Collected on the Internet from Consumers Act (the “Nevada Privacy Law”), respectively, in relation to their personal information. We have incorporated those rights in this Privacy Policy, together with specific rights under the GDPR, and provide these rights to all our users, no matter of nationality or place of residence. As used in this Privacy Policy, the definition of personal data and personal information shall have the same meaning, unless specially stated otherwise.

According to the CCPA, in addition to the right to be informed of the purposes for which we process your data, you have the right to be informed of which categories of personal information we have disclosed for business purposes during the preceding year. During the past twelve months, we have disclosed the following categories of personal information for a business purpose:

  • Professional contact information
  • Data collected automatically from your device, including access log information such as timestamps and how you use our Website and Service.


We may update this Privacy Policy as necessary to reflect changes in our Service and offerings and to satisfy legal requirements. We will inform you on the Website or in the Service of any material changes that affect your rights before such change taking effect. You can always view the most current Privacy Policy on our Website under the section “Privacy Policy”.


If you have any questions or feedback about this Privacy Policy, please contact us at

Company details

IOT Communications International AB 559161-6122
Magnus Ladulåsgatan 13
118 65 Stockholm, Sweden

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Magnus Ladulåsgatan 13, 118 65 Stockholm, Sweden