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Unified Communications & Contact Centers

Build cloud solutions for unified communications & contact centers

Build solutions for advanced Unified Communications (UC) and Contact Center (CC) use cases with our comprehensive suite of real-time communication services.

IVR, cloud-PBX or call recording are just a few examples of solutions you can build. Intelligent analytics through access to real-time media streams and call data is another.

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Get in contact to learn more about how to build UC or CC solutions with our granular & feature rich APIs!

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  • Real-time communication
  • Feature-rich APIs
  • Real-time media streams
  • Call meta data

Integrated in leading Unified Communications & Contact Center providers' technologies

Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.
Jonas Cedenwing
Jonas CedenwingFounder & CTO Telness Tech
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.

Integrated in leading UC & Contact Center providers' technologies

Jonas Cedenwing
Jonas CedenwingFounder & CTO Telness Tech
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.
Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.

Use Cases

Explore how our real-time communication services provide the building blocks needed for demanding Unified Communication and Contact Center use cases.

Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Use the feature-rich SIP Mediaserver Service and benefit from its unprecedented flexibility.

You define how the calls should be greeted and routed in your own application logic, while we take care of all the signaling and media flows needed to handle the calls accordingly.
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Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by iotcomms.io. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.

Our feature-rich SIP Mediaserver Service lets you control calls for hunt groups, parallel ringing, queues, adding voicemail and auto attendants just to mention a few. Simply put, you control the calls just like you want to.
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SIP Recording

The iotcomms.io’s Recording Service lets you build the SIP recording solution for your customers' demand.

With global scalability, cloud and hybrid-cloud deployment options, and the possibility to capture calls from any SIPRec-compliant PBX or SBC, you have unique flexibility in building the solution matching your use case.
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Voice Analytics

Extract key call data and media streams to use for analytic purposes. The AI Connect Service seamlessly connects real-time media stream and metadata to AI analytics services enabling real-time or post-call analytics.

Address use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.
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Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Select between the numerous endpoints of our mediaservice API for unprecedented flexibility.
Explore Use Case

Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by our platform. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.
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SIP Recording

Build a modern call recording solution with our cloud-native communications platform. Regardless of if the voice calls come via your own voice platform or SBC using SIPRec, or you’re using the iotcomms.io voice services we will record your calls securely. Choose the hybrid cloud-edge deployment if your customers request that.
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Voice Analytics

Extract key call data and media streams to use for analytic purposes. The iotcomms.io communications platform and mediaservice API enable real-time or post-call analytics, addressing use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.
Explore Use Case

Looking for something else?​

Is your use case not covered here? Please tell us and we’ll be happy to find out how your solution can be built with our real-time communication services.
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Why choose our services for your Unified Communications or Contact Center solution?

Read these customer stories to find out how leading solution providers are using our services in their solutions today!
Telness Tech
How iotcomms.io's voice and media services power Telness Tech's Cloud-PBX solution.
Read the customer story
telia-logo
How Telia is using iotcomms.io's rich APIs to add high quality Call Recording and IVR functions for its Telia ACE CCaaS platform.
Read the customer story

Build with iotcomms.io

Let our suite of real-time communication services take care of your current and future needs.

AI Connect Service

Alarmbridge Service

Alarmbridge Connect Service

Cloud SIP UA Service

Connectivity Service

Device Service

Hybrid Enabler Service

Recording Service

SIP Mediaserver Service

SIP Core Service

Support Service

WebRTC Service

Flexible APIs

Highly granular and feature rich APIs uniquely fitting demanding use cases

Built for critical services

Built for strongest security and proven in mission critical services

Hybrid deployment option

Hybrid-cloud deployment option for strict privacy requirements

Elastic scaling

Effortless and instant scaling with serverless backend and without device limitations

Fast innovation speed

Microservice-based SW design allowing fast introduction of services and innovations

Pay only for what you use

Usage-based pricing provides deterministic cost overview at any time

Get started with our real-time communication services

  • Avoid complexity

    Comprehensive suite of services handling the telecom complexities in modern SIP-based communication.

  • Build what you want

    Reduce time to market, scale effortlessly and build exactly what you want thanks to the flexibility of our services.

  • Only pay for what you use

    Pay-as-you-grow with our usage-based pricing model.

Get started with our real-time communication services