The telecom world relies on SIP, RTP, codecs, and signaling while AI platforms often use WebSocket or REST callbacks. This often leads to time-consuming integration work that slows down deployment and increases maintenance needs.
In short: you need a bridge between the telephony world and the AI analytics world – one that handles real-time audio delivery so your team can focus on empowering agents, not managing SIP.
It integrates with AI services such as Amazon Transcribe, Amazon Lex, and Google Dialogflow, enabling features like real-time transcription and conversational AI workflows with Natural Language Understanding (NLU) for intent detection, sentiment analysis, and multi-turn dialogues.
You don’t need to build or maintain custom integrations or rework your existing systems. The AI Connect Service abstracts the intricacies of SIP protocols, call routing, and media handling – extracting meaningful call data from SIP signaling and live voice streams to provide insights your agent assist solution can act on immediately.
All media streams are encrypted in transit using TLS, protecting sensitive customer data.
See detailed service specifications.
Use a single, consistent interface to connect with a variety of telephony systems. No need for specialized telecom knowledge – integration and application development become faster and simpler.
The AI Connect Service manages SIP protocols, call routing, and media handling, freeing your developers to concentrate on building AI-driven agent assist solutions.
Handles sensitive voice data securely, following regulatory standards like GDPR and HIPAA, while protecting against unauthorized access and data breaches.
Easily scales to support contact centers of any size, with built-in resilience for high availability and consistent performance in mission-critical environments.
