For more information, contact:
Gunnar Reinholdsen
Co-founder, iotcomms.io
gunnar@iotcomms.io
+46 72 240 9595
iotcomms.io’s hybrid cloud-edge option adds deployment flexibility to solution providers needing the option to handle customer and personal data in own data centers, avoiding the need to process data in the public cloud.
With the new deployment option solution providers can build services such as IVR, cloud PBX, and call recording in the cloud while deploying the services in their local datacenter. This option brings many of the benefits typically associated with cloud deployments thanks to iotcomms.io’s seamless cloud-edge application delivery.
We knew the superiority of the iotcomms.io communications platform as we already use it in our Telia ACE platform for the call recording and IVR applications. For us it was therefore natural to ask iotcomms.io for their hybrid cloud-edge deployment option to further enhance our contact center and sovereign cloud offerings.
The ability to meet key customer requirements, whether it is deployment in the public cloud or in own datacenters and servers, is important for us. By providing a hybrid cloud-edge application delivery we can now offer the deployment flexibility our customers need. This proves the technology height of our platform and shows its potential when it comes to deep customer integrations.
Telia Company’s cloud contact center Telia ACE is a platform for seamless customer meetings and smart conversations. The platform was included as part of Gartner’s Magic Quadrant for contact centers in 2019, with modern functions such as Chatbot, live video and smart FAQ.
For more information, visit ace-showcase.com
