Adding real-time communication into business-critical solutions can be difficult. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, iotcomms.io is built specifically for such use cases. But why is iotcomms.io suitable for solutions of critical nature
Below are two characteristics of a CPaaS for business-critical solutions, covered in our whitepaper Towards an embedded CPaaS market.
Some use-cases for embedded CPaaS may involve systems in unusual environments. Rather than a standard headset or phone microphone and speaker, there may be intercoms and loudspeakers, background noises, a variety of languages, indistinct speech from older or disabled people, and numerous other scenarios.
For messaging or call set-up, there may be similar problems with people wearing gloves or having poor dexterity. Communications flows need to be carefully assessed, designed and tested, with fallback mechanisms and methods for detecting and diagnosing problems. It may be useful to use voice assistants in some cases.
Some embedded use cases need access to low-level media streams, for example to enable AI analytics or processing of voice or video streams. For instance, changes in a patient’s tone or speaking pace over time can be a “biomarker” of certain medical conditions.
The text above is an extract from the whitepaper “Towards an embedded CPaaS market” written by industry analyst Dean Bubley, where he lists 14 important requirements for systems-embedded CPaaS clients. Download the whitepaper here!
