Adding real-time communication into business-critical solutions can be difficult. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, is built specifically for such use cases. But why is suitable for solutions of critical nature? Below are four characteristics of a CPaaS for business-critical solutions, covered in our whitepaper Towards an embedded CPaaS market.
Towards an embedded cPaaS market

Device support

Some embedded communications applications need to work over a wide range of devices – including mobile phones, PCs, mobile radios, desk-phones and even legacy pagers. Sectors such as hospitals evolve operational systems only slowly – and may have an “if it isn’t broken, don’t fix it” mindset.

Characteristics of a Communications Platform for business-critical solutions: Protocols

Support for industry-specific protocols

Some applications will be based on event “triggers”, such as alarms or industrial controls.

  • In many instances the underlying systems may be legacy installations that will not be replaced as part of the transformation project (perhaps a fire alarm, or building management system).

  • In other cases, there may be specific standard applied – for example the Social Care Alarm Internet Protocol, SCAIP for telecare monitoring in Europe.
Characteristics of a Communications Platform for business-critical solutions: Customised interaction flows

Customised interaction flows

The normal metaphor and user-interaction model of a “phone call” or an SMS message, with a ring-tone or busy signals, may not be applicable. The platform needs to be able to support one-way voice (eg for audio announcements), one-way video / one-way audio (for example, for a video doorbell), perhaps push-to-talk, listen-only, group-calling or various other options.

Characteristics of a Communications Platform for business-critical solutions: Support for application-specific triggers

Support for application-specific triggers

Many embedded communications functions will have unique triggers for initiation of a call, session or message. Unlike standardised “click to call” or green-button “dial” interfaces, there could be a wide variety of events involved, from IoT sensors, to camera feeds. There may be a need for customised gateways, integrations and test regimes.
The text above is an extract from the whitepaper “Towards an embedded CPaaS market” written by industry analyst Dean Bubley, where he lists 14 important requirements for systems-embedded CPaaS clients. Download it below!
Towards an embedded cPaaS market


Towards an embedded CPaaS market

How can real-time voice and video communication be integrated in critical systems and new smart devices? Is the answer a new kind of communications platform for use-cases where safety and security is crucial?
This whitepaper, written by Industry Analyst Dean Bubley, explores the communications platform market and the differences between conventional and systems-embedded communications platforms.

Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.


Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.

Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.

Magnus Ladulåsgatan 13, 118 65 Stockholm, Sweden