Adding real-time communication into business-critical integrated solutions and new smart devices is difficult with many of the cloud services on the market today. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, iotcomms.io is built specifically for such use-cases. But why is iotcomms.io suitable for solutions of critical nature? Below are four important client requirements covered in our whitepaper Towards an embedded cPaaS market.
Some embedded communications applications need to work over a wide range of devices – including mobile phones, PCs, mobile radios, desk-phones and even legacy pagers. Sectors such as hospitals evolve operational systems only slowly – and may have an “if it isn’t broken, don’t fix it” mindset.
Support for industry-specific protocols
- In many instances the underlying systems may be legacy installations that will not be replaced as part of the transformation project (perhaps a fire alarm, or building management system).
- In other cases, there may be specific standard applied – for example the Social Care Alarm Internet Protocol, SCAIP for telecare monitoring in Europe.
Customised interaction flows
The normal metaphor and user-interaction model of a “phone call” or an SMS message, with a ring-tone or busy signals, may not be applicable. The platform needs to be able to support one-way voice (eg for audio announcements), one-way video / one-way audio (for example, for a video doorbell), perhaps push-to-talk, listen-only, group-calling or various other options.