Flexibility for unusual acoustic or tactile environments
Some use-cases for embedded CPaaS may involve systems in unusual environments. Rather than a standard headset or phone microphone and speaker, there may be intercoms and loudspeakers, background noises, a variety of languages, indistinct speech from older or disabled people, and numerous other scenarios.
For messaging or call set-up, there may be similar problems with people wearing gloves or having poor dexterity. Communications flows need to be carefully assessed, designed and tested, with fallback mechanisms and methods for detecting and diagnosing problems. It may be useful to use voice assistants in some cases.
Towards an embedded CPaaS market
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