Adding real-time communication into business-critical integrated solutions and new smart devices is difficult with many of the cloud services on the market today. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, iotcomms.io is built specifically for such use-cases. But why is iotcomms.io suitable for solutions of critical nature? Below are two important client requirements covered in our whitepaper Towards an embedded cPaaS market.
Flexibility for unusual acoustic or tactile environments
Some use-cases for embedded cPaaS may involve systems in unusual environments. Rather than a standard headset or phone microphone and speaker, there may be intercoms and loudspeakers, background noises, a variety of languages, indistinct speech from older or disabled people, and numerous other scenarios.
For messaging or call set-up, there may be similar problems with people wearing gloves or having poor dexterity. Communications flows need to be carefully assessed, designed and tested, with fallback mechanisms and methods for detecting and diagnosing problems. It may be useful to use voice assistants in some cases.