Adding real-time communication into business-critical solutions can be difficult. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, is built specifically for such use cases. But why is suitable for solutions of critical nature? Below are four characteristics of a CPaaS for business-critical solutions, covered in our whitepaper Towards an embedded CPaaS market.
Towards an embedded cPaaS market
WebRTC telemedicine application

Security, policy-enforcement and encryption

Many of the use-cases considered involve health, safety or regulated industries. Some will have specific security methods which need to be adopted, such as encryption. Others will need to support a range of security functions, from identity-management and user-authentication, to anti-DDoS and firewalling.

  • It may be necessary to restrict which users are allowed to communicate, or which resources they have access to
  • Auditing may be essential
  • Future risks around “deep fake” voice or other exploits may also need to be considered
Characteristics of a Communications Platform for business-critical solutions: Full compliance with local data-privacy

Full compliance with local data-privacy/ retention rules

The nature of the critical and safety-related uses considered here puts a premium on compliance. Different sectors and countries will have unique – and sometimes changing – rules on privacy (for instance in healthcare settings), data-retention and recording (for instance in banking or emergency-response applications), lawful interception and so on.

In some industries, alarm events and notifications may be financially-sensitive and thus subject to rules such as MIFID II. The platform provider needs to be able to be flexible here, rather than applying a one-size-fits-all approach.

Characteristics of a Communications Platform for business-critical solutions: Localisation


Various of the sectors and use-cases for systems-embedded CPaaS are likely to have national implementation requirements. Local regulations may apply, legacy systems may vary and need to be integrated, and business/process paths may differ. For sectors such as healthcare, elder-care, utilities or public safety, there may be considerable customisation or localisation requirements.

Characteristics of a Communications Platform for business-critical solutions: Hybrid or on-premise options

Hybrid or on-premise options

In certain environments, cloud-based solutions running on servers in distant datacentres may be inappropriate. This could be because of low-latency constraints, concerns about security and control, or intermittent/expensive connectivity.

Examples could include military bases, remote mining sites, or rail/utility asset monitoring. In this instance, containerised versions of the platform may need to be integrated, deployed and run locally. There is an overlap here with broader trends towards edge-computing.

The text above is an extract from the whitepaper “Towards an embedded CPaaS market” written by industry analyst Dean Bubley, where he lists 14 important requirements for systems-embedded CPaaS clients. Download it below!

Towards an embedded cPaaS market


Towards an embedded CPaaS market

How can real-time voice and video communication be integrated in critical systems and new smart devices? Is the answer a new kind of communications platform for use-cases where safety and security is crucial?
This whitepaper, written by Industry Analyst Dean Bubley, explores the communications platform market and the differences between conventional and systems-embedded communications platforms.

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