Digitalization of the society has been ongoing for quite some time and customer experience, business transformation and speed are drivers of change. The covid-19 pandemics have really put the light on the need for digital services also amongst elderly people, who grew up in the area before internet and used the analogue telephone network to contact each other.

As the elderly population is growing in size as well as life expectancy at birth, the need for digital services and solutions for people living from home or in group living is increasing. These services will prolong life of living for many elderlies but also cut costs for municipalities.

In Scandinavia today municipalities offer digital Telecare services as a response to remote care of elderly to allow them to remain living in their own homes. There is a wide area of sensors that can be offered in combination with telecare devices such as night surveillance, bed sensors, door sensors, cameras etc.

The migration to Digital Telecare

The European close-down of the Public Switched Telephone Network (PSTN) is a fueling factor which will force a migration to digital Telecare. In UK the PSTN is announced to be closed by 2025 forcing a huge transformation activity with more than 1.5 million Telecare devices operating over PSTN.

In Sweden, the SCAIP standard (also known as CENELEC TS 50134-9) was developed and implemented to ensure a digitization and interoperability of Telecare devices on various alarm platforms, but also to provide stability and allow new services to arise.

New market competition

Going forward we will continue to see new players making entries in the Telecare market and take market share from the big and established companies that previously provided everything from devices to alarm centers and personnel responding to the alarms. The Telecare vendor chain is rapidly being decoupled.

The winners in this change are the solution providers that offer the best customer experience for elderly people in terms of stability, innovation and ease of use. Municipalities are putting new and tougher requirements on solution providers of digital services with requests such as multi-party video conferencing and increased used of sensor that no supplier can provide on its own. This will result in a de-coupling of the Telecare vendor chain and is already happening. The ability to put together a solution based on open and available technology standards is central. While incumbent players will do what they can to protect their large installed base, innovative newcomers gain ground.

Opportunities lie ahead

In the digitalization of the European Telecare market new players will put together best-of-breed solutions with building blocks from an ecosystem of suppliers. Devices from one supplier, communication capabilities from another (CPaaS), a cloud based alarm platform from a third, and sensors & cameras from yet other vendors.

Decoupled Telecare Vendor Chain

For incumbents, protection of the installed base is essential in the short term, but in the long run, customer experience will always be key. The challenge for many incumbents will be to kill their darlings and move to a decoupled Telecare chain without opening up the market for new competitors. But how?

At we help both incumbents and newcomers to decouple their Telecare service by offering communication from the Telecare device to basically any alarm center. With our solution “SCAIP as a function”, we enable alarm centers to become SCAIP compliant without having to worry about telephony complexity.

SCAIP as a function from
Any Telecare device can be connected and the integration towards the alarm center is done through standard API’s. Calls can be made to and from the alarm center or the telecare devices.

All in all, the digitalization of Telecare in Europe has just begun and decoupling of the Telecare chain has already started. Our solution enables new and existing players to integrate our ready to use communication functions to create a modern customer experience. It also enables incumbents to modernize its service and shift to the cloud, but still keep the control with a modern communication platform. The battle is on.

Curious to know more about SCAIP as a function? Visit our portfolio page and learn how we can help you to move from an analogue to a digital Telecare solution.