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Real-time AI insights from live voice and call metadata

SIP/SIPRec voice streams for delivery to AI platforms

Build AI-driven voice analytics solutions by streaming live voice and call metadata from SIP/SIPRec-based telephony systems to AI platforms. Our AI Connect Service bridges PBXs or SBCs with AI analytics platforms, handling protocol interoperability and reliable, low-latency voice delivery.

Use the service to support real-time transcription, sentiment analysis, intent recognition, call fraud detection, agent assistance, and other voice-driven AI use cases – without modifying your existing voice infrastructure. Contact our experts to talk about how the AI Connect Service can feed live voice and call metadata into AI platforms, tailored to your environment and use case.

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Capture SIP/SIPRec voice streams for delivery to an AI platform with iotcomms.io's AI Connect Service

Seamless telephony integration

Connect PBXs and SBCs to AI platforms using standard SIP/SIPRec – no custom telecom development required.

Real-time voice & metadata streaming

Stream live voice and call metadata with low latency and high reliability, ready for AI processing.

Simplified telecom complexity

Abstract SIP signaling, call routing, and media handling so your team can focus on building analytics, not telecom complexity.

HOW IT WORKS

Bridging telephony and AI

The AI Connect Service manages the connection from telephony systems, a PBX or SBC, to AI platforms. It handles SIP protocols, call routing, and media handling, ensuring analytics platforms receive voice streams and call metadata in real time.

Key technical features

  • Telephony integration via SIP/SIPRec

    Works with most PBXs and SBCs

  • Real-time voice & metadata capture

    For conversational AI and metadata analytics

  • Flexible AI integration

    WebSocket or API-based delivery to custom apps or AI services (AWS, Google Cloud)

The AI Connect Service takes care of the integration needed to get real-time voice streams and metadata from telephony systems – a PBX or SBC – to an AI analytics platform.

The service handles the underlying complexities of the telecom infrastructure, such as SIP protocols, call routing, and media handling. It ensures the analytics platform receives the live voice streams and metadata in real time for onward processing and action.

  • Telephony system integration via standard SIPRec

    Works with most PBXs and SBCs

  • Captures real-time voice and metadata

    For AI-based conversational and metadata analytics

  • Connects to AI in your requested format

    WebSocket or API integration

Why iotcomms.io?

  • Telecom & cloud expertise

    iotcomms.io’s real-time communication services are built based on more than 20 years of experience in SIP, VoIP, telecommunication, and cloud technologies.

  • Built-in privacy & compliance

    Sensitive voice data is handled securely to support requirements such as GDPR and HIPAA, with flexible cloud or hybrid deployment options to meet governance, sovereignty, or local data control needs.

  • Scalable and reliable by design

    Designed to scale with growing call volumes and evolving requirements, the services maintain high availability and consistent performance for mission-critical operations.

Solve problems and add features quicker with modern cloud design
WHAT THE AI CONNECT SERVICE ENABLES

Capturing voice & metadata and delivering it to AI

  • Connect telephony systems via SIP/SIPRec
  • Low-latency processing of voice streams for conversational insights in real-time​​​
  • Connect to AWS and Google AI services via API
  • Integration with custom applications via WebSocket
WHAT THE AI CONNECT SERVICE ENABLES

Capture voice and metadata and deliver to AI

  • Connect to telephony system with standardized SIP and SIPRec protocol ​
  • Low-latency processing of voice streams for conversational insights in real-time​​​
  • Connect to custom-developed applications with WebSocket​
  • Connect to AWS and Google AI services with API integration
USE CASE EXAMPLES

Enabling real-time insights and action

Unlock the power of call data, natural language understanding and conversational AI in solutions for real-time transcription, sentiment analysis, intent recognition, fraud detection, agent assists, and more.
Connect voice streams and metadata to your analytics platform for real-time transcription

Transcription

Go to use case
Connect voice streams and metadata to your analytics platform for sentiment analysis

Sentiment Analysis

Go to use case
Connect voice streams and metadata to your analytics platform for intent recognition

Intent Recognition

Go to use case
Capture call metadata in real time to fight fraud

Call Fraud Detection

Go to use case
Connect voice streams and metadata to your analytics platform to enable agent assist

Agent Assist

Go to use case
FREQUENTLY ASKED QUESTIONS

The AI Connect Service supports integration with telecom systems using industry-standard protocols.

See how to integrate here

The AI Connect Service supports integration with telecom systems using industry-standard protocols.

See how to integrate here

The AI Connect Service supports integration with custom application servers.

See how to integrate here

The AI Connect Service provides real-time event notifications containing detailed call metadata to enable advanced analytics and decision-making.

See which data is included here

The AI Connect Service integrates directly with key AWS AI offerings to enable voice analytics and conversational capabilities.

See how to integrate here

The AI Connect Service integrates with Google Cloud’s AI tools for voice interaction and data analysis.

See how to integrate here

Want more information about the AI Connect Service?

Go to service overview

Need help capturing voice streams for AI?

Fill out the form, and we’ll show you how the AI Connect Service can deliver live voice streams and call metadata for your use case!
  • Bridge between telephony system and AI

    Takes care of the integration task

  • Capture real-time voice and metadata

    For AI-based conversational and metadata analytics

  • Handle telecom complexities

    SIP protocols, call routing, media handling

Need help capturing voice streams for AI?

Fill out the form, and we’ll show you how the AI Connect Service can deliver live voice streams and call metadata for your use case!